Director of Marketin...Arvada, Colorado
Lead and direct all activities required to achieve all store goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention and merchandising presentation while driving both associate and client engagement. I monitor sales activities to ensure that customers receive satisfactory service and quality goods. In addition I direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. My responsibilities include providing customer service by greeting and assisting customers, and responding to customer inquiries and complaints. I instruct staff on how to handle difficult and complicated sales and assign employees to specific duties to include establishing credit policies and operating procedures.
During my 8 years at Banana Republic I worked in every work center of the business. I began as a Merchandise Presentation Manager excelled in my role from July 2005 to August 2007 and was promoted to Customer Experience Manager where I gained further knowledge and experience in recruiting, retraining talent, P&L, Loss Prevention, Training, and implemented customer satisfaction metrics. This developed a planning path to ensure my success as General Manager in 2011. As a GM I consistently delivered strong financial results, a decrease in shrink, and solid expense control that allowed me to deliver positive results in controllable contribution. I was recognized for enhancing the Employee Engagement Surveys by delivering exceptional scores both years. I also reduced turnover in all levels in the store being recognized in the regional level. I hired, trained, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Plan and prepare work schedules and keep records of employees' work schedules and implement policies, goals, objectives, and procedures for employees. Assign employees to specific duties.
At Ann Taylor I gained a special set of skills that allowed me to achieve sales and personal growth year after year by maintaining a loyal client base. Consistent Financial Results are correlated with Consistent Customer Service and understanding this correlation helped me increase KPIs and leverage in the moment coaching skills that provided many opportunities for development. In turn these skills have helped me ensure a great retention rate year after year. In this role I became familiar in computers for various applications, such as database management or word processing. I also, performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Responsibilities included answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.Take inventory or examine merchandise to identify items to be reordered or replenished. Pack customer purchases in bags or cartons. Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials. Receive, open, unpack and issue sales floor merchandise. Stamp, attach, or change price tags on merchandise, referring to price list.
Responsibilities included recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables.
This is a real resume for a Store Manager in El Paso, Texas with experience working for such companies as Loft, Banana Republic, Ann Taylor. This is one of the hundreds of Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Store Manager resume.
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