Florida Keys Dive Center Inc - Store Manager Resume Example

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Isaiah Edwards
XXX XXXXXX XXXX , Tavernier , FL 33070 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and goal-oriented Manager with a solid history of achievement in Project Management and Customer Service. Core competencies include exceptional customer orientation, highly results-oriented and motivated as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer Service
  • Critical Thinking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Coordination
  • Administration and Management
  • German language
Experience
Store Manager 05/2012 to Present
Florida Keys Dive Center Inc Tavernier, FL
Plan and prepare work schedules for all staff. Responsible for online and phone reservations as well as for providing customer service in greeting and check in procedures for daily charters. Responsible for all email correspondence with customers. Give student counsel with regards to training and schedule courses. Principal point of contact for group trip business. Provide customer service by supporting equipment and accessory sales. Oversee merchandise purchases and proper display. Plan and coordinate advertising campaigns and sales promotions. Review inventory and sales records to prepare weekly, monthly and annual reports for management. Prepare accounting data for management. Represent the business on trade shows.
Office Manager 05/2011 to 05/2012
Scuba-Fun LLC Key Largo, FL
Take reservations over telephone or online for English and German speaking customers. Prepare and send quotes for charter trips and ensure all communication with customers is taken care of in a timely manner. Checking in customers for charters and courses including helping with gear packing. Providing customer service by helping customers with other needs during their vacation. Ensuring that customers are being billed correctly. Schedule entire staff as needed and communicate changes to them as necessary. Responsible for proper display of merchandise and cleanliness of shop.
International Market Research Analyst 10/1996 to 04/2011
ToPaz GmbH Adelebsen, Germany
Workplace based in the US (Massachusetts, Florida) as of June 2004.
Prepare customized project bids for market research studies and put together sales pitch presentations. Schedule meetings with prospect customers and present the business and customized project concept in these sales meetings. Set up project schedules and brief, train and supervise survey interviewers and project team members on national and international basis. Collect and analyze data on customer demographics, preferences, needs, and buying habits as required by each project goal. Oversee project budgets. Prepare reports of findings, illustrating data graphically and translating complex findings into written text. Present and interpret final data to customers.
Executive Assistant 01/1995 to 10/1996
Sartorius AG Goettingen, Germany
Manage and maintain executives' schedules. Responsible for all correspondence and incoming phone calls for head of business unit including preparing appropriate responses. Organize daily schedules for entire department and follow up on results. Coordinate with other departments as required. Read and analyze incoming memos and reports to determine their significance and distribution.Organize national and international sales meetings for 100 plus attendees. Make travel arrangements for executives. Attend meetings to record minutes, transcribe and distribute them. Prepare monthly budget reports and sales statistics to be presented before the board of directors. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. Perform general office duties.
Jr. Export Manager Overseas 06/1993 to 12/1994
Sartorius AG Goettingen, Germany
Coordinate activities required to process international daughter companies´ and affiliates´ merchandise orders including data entry, coordinating with accounting and logistics departments as well as with warehouse and shipping companies. Determine price schedules and discount rates. Responsible for correctness of all customs related papers accompanying shipments. Resolve customer complaints regarding sales and service.
Education
Bachelor of Arts: Business Management Jun 1993 Berufsbildende Schule - Goettingen, Germany

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About this resume

Store Manager FROM Tavernier , Florida RESUME

This is a resume for a Store Manager in Tavernier, Florida with experience working for such companies as Florida Keys Dive Center Inc and Scuba Fun LLC. The grade for this resume is 0 and is one of hundreds of Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Store Manager resume.

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School Attended
Berufsbildende Schule