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Walgreens Co - Store Floor Lead Resume Example

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Luke Young
Professional Summary

Dedicated customer service personnel with 9 years of experience combining management and customer service expertise. Looking for a position as a service agent in a fast growing company.

  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Judgment and Decision Making
  • Administration and Management
  • Active Learning
Store Floor Lead (SFL): Jan 2013Present Walgreens Co.: Lewisville, Tx
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports.
  • Open, read, route, and distribute incoming mail or other materials.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet or Intranet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Establish work procedures or schedules and keep track of the daily work of floor staff.
  • Manage projects or contribute to committee or team work.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Supervise other floor staff and provide training and orientation to new staff.
  • Train and assist staff with computer usage.
  • Settle customer disputes regarding entire store and pharmacy.
Head Photo Specialist (HPS): Jan 2009Jan 2013 Walgreens Co.: Lewisville, Tx
  • Maintain chemical photo equipment to OSHA regulations.
  • Order supplies for everyday usage in department.
  • Train new team members.
  • Gather and share new company information with team members.
  • Schedule conferences with management to fix any team members not preforming to company standard.
  • Provide step by step customer service care.
  • Settle customer disputes regarding the photo department.
  • Ensure store is set to company standard per aisle graphic or Basic Department Management.
  • Create prints according to customer specifications and laboratory protocols.
  • Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, or washes.
  • Insert processed negatives and prints into envelopes for delivery to customers.
  • Monitor equipment operation to detect malfunctions.
  • Read work orders to determine required processes, techniques, materials, or equipment.
Photo Technician: Jul 2006Jan 2009 Walgreens Co.: Lewisville, Tx
  • Customer Service
  • Review computer-processed digital images for quality.
  • Retouch photographic negatives or original prints to correct defects.
  • Produce color or black-and-white photographs, negatives, or slides, applying standard photographic reproduction techniques and procedures.
  • Operate scanners or related computer equipment to digitize negatives, photographic prints, or other images.
  • Maintain records, such as quantities or types of processing completed, materials used, or customer charges.
  • Select digital images for printing, specify number of images to be printed, and direct to printer, using computer software.
  • Read work orders to determine required processes, techniques, materials, or equipment.
  • Monitor equipment operation to detect malfunctions.
  • Insert processed negatives and prints into envelopes for delivery to customers.
  • Create prints according to customer specifications and laboratory protocols.
High School Diploma , May 2006 Flower Mound High School, Flower Mound, Tx
Community Service
  • Works with City of Lewisville to help events with pictures.
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Resume Details

This is a real resume for a Store Floor Lead in Denton, Texas with experience working for such companies as Walgreens Co. This is one of the hundreds of Store Floor Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Store Floor Lead resume.

Previous Companies:

  • Walgreens Co

Previous Job Positions:

  • Store Floor Lead
  • Head Photo Specialist
  • Photo Technician


  • Flower Mound High School

Level of Education:

  • High School Diploma

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