Sprouts - Store Clerk Resume Example

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XXXX XXXXXXX XXX, Chino, CA 91710

XXXX XXXXXXX XXX, 91710, Chino CA

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Professional Summary

Accomplished and energetic food service worker with a solid history of achievement in Food service industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer service skills, leadership and Communication.

Skills

Customer and Personal Service
Active Listening

Service Orientation
Speaking

Judgment and Decision Making
Active Learning

Critical Thinking
Time Management

Experience

Store clerk Sep 2018 ‐ Current Sprouts ‐ Diamond Bar, CA

Answer customers' questions about merchandise and advise customers on merchandise selection.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Transport packages to customers' vehicles.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Banquet captian Jan 2018 ‐ Apr 2018 American Golf Course ‐ Diamond Bar, CA

Establish standards for personnel performance and customer service.
Schedule staff hours and assign duties.
Maintain food and equipment inventories, and keep inventory records.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
In charge of giving out roles and duties to fellow staff workers

Host Jun 2016 ‐ Jan 2018 Disneyland Resort ‐ Anaheim, CA

Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inform patrons of establishment specialties and features.
Receive and record patrons' dining reservations.
Direct patrons to coatrooms and waiting areas such as lounges.

Banquet server Aug 2015 ‐ May 2016 American golf course ‐ Diamond Bar, CA

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Escort customers to their tables.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Provide guests with information about local areas, including giving directions.