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Defense Commissary Agency - Store Associate Resume Example

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Daniel Thomas
XXXX XXXX XX XX, Lake Stevens, WA 98258
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Customer-focused Sales and Service Associate and Banking Associate with proven track record in delivering outstanding results. Innate problem-solver and customer-solutions provider in the Banking Industry, employing extensive knowledge of policies and procedures.

Skills

  • Process Improvement
  • Leadership
  • Management
  • Customer Service
  • Data Entry
  • Banking Software
  • Ten key (11,000 kph)
  • Typing (40 wpm)
  • Microsoft Word
  • Experience
    Store Associate Apr 2014Present Defense Commissary Agency Marysville, wa

    Highly motivated member of a high volume store providing quality grocery product to active duty military, retiree's, members of the National Guard, and their families. Conducted financial transactions, customer service and daily financial accountability.

    • Self-motivated, goal-oriented professional with a progressive track record attaining independent work station training greatly surpassing company expectations.

    • Ensured team compliance with company policies and procedures.

     

    Sales and Service Associate (Personal Banker Assistant) Jan 2009Dec 2011 JP Morgan Chase Gig Harbor, WA

    Detailed-oriented associate, conducting service requests for branch managers and personal bankers to include debit card maintenance, check orders, established and followed up direct deposit applications.

    • Facilitated cohesive scheduling for personal bankers and branch managers to support customer's needs, resulting in increased productivity.

    • Built a comprehensive policy and procedure training curriculum for new employees resulting in a 60 percent reduction in qualification time.

    • Expertly assessed customers need for convenience of bank products and services, ensuring 100% customer service quality and satisfaction in the branch.

     

    Associate Lead (Lead Teller): September 2009 – April 2011

    Dedicated team player supporting daily banking operations in a fast paced, high volume branch conducting oversight of new associates training, financial transactions and banking duties, ensuring financial accountability and exceptional customer service.

    • Promoted to Associate Lead in September 2009.

    • Recognized twice for outstanding performance, leading the branch in new account referrals and account upgrades.

    • Maintained vault accountability for 18 months with a superior balance record

    • Ensured team and new associates were always compliance with company policies and procedures.

     

    Banking Associate (Teller): January 2009 – September 2009

    Highly-motivated associate in support of daily banking operations in a fast paced, high volume branch conducting exceptional customer service, financial data entry, customer service, foreign currency exchange, financial documentation, night drops and daily financial accountability.

    • Recognized three times for outstanding performance, leading the branch in new account referrals and account upgrades.

    • Maintained ATM and TDC accountability for 2 years with balance record excellence.


    Banking Associate (Teller) Jan 2008Sep 2008 Bank of America Portsmouth, VA

    Results-driven associate in support of daily banking operations in a fast paced, high volume branch conducting exceptional customer service, financial data entry, customer service, foreign currency exchange, financial documentation, night drops and daily financial accountability.

     

    • Recognized for outstanding performance, achieving the Bank of America branch stellar performance award for account referrals.

    • Ensured team and new associates were always compliance with company policies and procedures.

    • Maintained TCD accountability for 6 months with balance record excellence.

    Manager Jan 2007Jan 2008 Ugly Mug Coffee Shop Suffolk, VA
    • Managed daily company operations, including the interviewing and hiring of new employees, scheduling, ordering supplies and  supervising of 13 employees.

    • Developed promotional shop advertising resulting in a 10% increase to company profits 

    • Maintained customer relations, maximizing repeat business from consumers.

    • Managed, supervised and trained 13 employees on company policies and product production and sales. 

    Education
    High School Diploma: General Studies May 1994 Kentwood High School Kent, WA
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    Resume Details

    This is a real resume for a Store Associate in Lake Stevens, Washington with experience working for such companies as Defense Commissary Agency, Jp Morgan Chase, Bank Of America. This is one of the hundreds of Store Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Store Associate resume.

    Previous Companies:

    • Defense Commissary Agency
    • JP Morgan Chase
    • Bank of America

    Previous Job Positions:

    • Store Associate
    • Sales and Service Associate
    • Banking Associate
    • Manager

    Schools:

    • Kentwood High School

    Level of Education:

    • High School Diploma

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