Kemper Insurance - Staff Manager Resume Example

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Emily Bell

XXXX XXXXXXX XXX XX, Jacksonville, FL 32244

H: XXXXXXXXXXXX

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Professional Summary

Outgoing Insurance Agent/Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in Life, Health, Annuities, Industrial Coverage and Property Claims. Qualified for all Company President's Conventions and Loyalty represents unique ability to relate to diverse clients and close sales.

Skills

-Managed a dispatched staff of agents. -Corresponded daily with agents to offer additional training or assistance.

-Gathered reports to include short and long term goals to pass along to upper Manager Management. -Sell Insurance products to potential clients.

-Assist individual and families selecting the most appropriate policies for health, life, and properties. -Advise clients how to minimize risks.

-Maintain reports and records of insurance holders. -Process applications and claims.

-Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts. -Inspect properties, examine its general condition, type of construction, and other characteristics, to decide if it was an insurable risk.

Experience

Staff Manager/ Insurance Agent 12/2007 to Present Kemper Insurance – Jacksonville, FL

Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Supervise claims adjusters to ensure that adjusters have followed proper methods.

Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.

Prepare reports to be submitted to company's data processing department.
Prospect for future Agents to include qualifying, introducing and training once hired.

Franchisee 06/1992 to 12/2007 Franchise Owner, Jani-King of Florida – Jacksonville, FL

Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.

Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.

Compile lists describing product or service offerings.

Law Enforcement 10/1984 to 01/1992 United States Navy – Jacksonville, FL

Collaborate with representatives from other government and intelligence organizations to share information or coordinate intelligence activities.

Interview, interrogate, or interact with witnesses or crime suspects to collect human intelligence.

Operate cameras, radios, or other surveillance equipment to intercept communications or document activities.
Liason between Naval and local Law Enforcement Officials

Education