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Principal Financial Group - Sr Technical Consultant Resume Example

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Alexander Wilson
Professional Summary

Dedicated  and hard-working candidate with 24 years of experience combining management and customer service expertise in data analysis and critical thinking.  Proven organizational, prioritization, and problem-solving abilities.  Looking for a position with growth opportunities, flexibility, and benefits.
Sr Technical Consultant Jan 2013 - Present
Principal Financial Group Des Moines, IA
  • Gather and analyze data from multiple sources.
  • Identify relationships and trends in data, as well as any factors that could affect the results.
  • Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
  • Research concerns and develop solutions or alternative methods of proceeding based on findings.  Solutions may include recommendations for implementation of new systems, procedures, or organizational changes as needed. 
  • Develop or maintain models for logistics uses, such as workload/staffing trending or forecasting.
  • Prepare and analyze operational reports to ensure accuracy and efficiency.
  • Create, analyze and review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.  
  • Evaluate employees' job performance and recommend appropriate personnel action based on data reviewed.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, performance measurement criteria, or expenditures.
Management Jan 2001 - Dec 2013
Principal Financial Group Des Moines, IA
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior leadership, peers and staff members as necessary.
  • Determine staffing requirements, interview and hire new employees, or oversee those personnel processes.
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.  
  • Monitor spending to ensure that expenses are consistent with approved budgets.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Evaluate production or demand trends to identify opportunities for improved operations.  
  • Make recommendations concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to coordinate activities and resolve problems in areas such as performance, output quality, or work schedules.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and maintain details of personnel actions, such as performance evaluations, hires, promotions, or disciplinary actions.
New Business Coordinator May 1995 - Dec 2000
Principal Financial Group Des Moines, IA
  • Review and maintain customer records for completeness, accuracy, and compliance with regulations.
  • Receive payments and post amounts paid to customer accounts.
  • Process and issue new life insurance applications and policies.
  • Protect the security of customer records to ensure that confidentiality is maintained.
  • Compose business correspondence for managers and customers.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicate with internal and external customers to answer questions, disseminate or explain information, take orders, and address complaints using different forms of communication.
Bachelor of Arts: Business Administration (Management Emphasis) May 1999 Graceland College Lamoni, IA
Associate of Arts: Business Administration / Financial Management May 1995 American Institute of Business Des Moines, IA
Financial Industry Regulatory Authority (FINRA)
 - Associated Person
 - Registered Representative (Series 6)
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Resume Details

This is a real resume for a Sr Technical Consultant in Ankeny, Iowa with experience working for such companies as Principal Financial Group. This is one of the hundreds of Sr Technical Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Sr Technical Consultant resume.

Previous Companies:

  • Principal Financial Group

Previous Job Positions:

  • Sr Technical Consultant
  • Management
  • New Business Coordinator


  • Graceland College
  • American Institute of Business

Level of Education:

  • Bachelor of Arts
  • Associate of Arts

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