Park Central San Francisco formerly the Westin Market Street Hotel - Sr Sales Manager Resume Example

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Oakland, CA 94610

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Summary

Accomplished and energetic professional with a solid work ethic. I've trained assistants and staff on proprietary company software and have managed a team of union and non-union technicians for over 6 years.
Currently I'm part of a 4 person Epic Support team that services 2 hospitals and numerous clinics in the Stanford healthcare family. Prior to that I was a Sales Manager for the largest Event Technology Company in the Nation where I was responsible for over $2M in sales revenue.
I have the proven ability to lead seamless implementations and deliver technical solutions improving revenues, margins and workplace productivity.
Expertise Highlights: Network & Systems Administration // Strategic Technology Planning // Systems Analysis Data Flow & Process Mapping Database Design // Management of Major Software & Systems Implementations. I also hold a BFA in Computer Animation Programming.

Skills

Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Novell ZENworks, Compaq Insight Manager, Norton Ghost, Microsoft Project, Microsoft Visual FoxPro, Microsoft Visio, Remedy, Nortel Client, pcAnywhere, Macromedia Dreamweaver, Microsoft FrontPage, Microsoft Office Systems: Windows, AIX, HP-UX, Solaris, DYNIX/ptx, VMS, NetWare, OS/2

Experience

Informatics Education Support Specialist Mar 2016 －Current Stanford Healthcare Newark, CA

Assist users of Epic with day to day functionality
Troubleshoot and diagnose and resolve issues within Epic
Delegate to the appropriate application teams for further investigation and resolution.
Assist with education requests and training during new software implementations.

Sr. Sales Manager Jan 2012 －Current Park Central San Francisco (formerly the Westin Market Street Hotel) San Francisco, CA

Lead seller - growth from 1.1M in sales in 2012 to 2.3M in sales in 2014 Project management - staff of 5 on property - secured and managed Local-16 labor union members as additional staff for large engagements.
Trained team on company software / supported new and additional hotel properties during software roll-outs and upgrades Analyzed all aspects of Windows Pro deployment to ensure smooth migration.
Documented workflows and executed comprehensive staff training plans that more than doubled the sales.
Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system shutdowns, virus outbreaks and process bottlenecks); and devolved functional specifications for IT group.

Director Jan 2009 －Jan 2012 The Berkeley Double Tree Hotel Berkeley, CA

Responsible for Operations and Sales - Helped introduce a higher quality methodology that contributed to increased sales.
Inventory control-Assured availability of equipment needed for projects Project Planning-Managed internal projects improving project planning, resource management, and time billing using MS project, and SharePoint.
Cost Controls-Team tracker.
Managed the process of projects and time keeping using Kronos.
Created timelines, weekly agency status reports, and daily agency reports.

Director Jan 2007 －Jan 2009 The Lafayette Park Hotel & Spa Lafayette, CA

Responsible for Operations and Sales.
Installed and operated various audio- visual equipment and ensured their smooth working throughout the duration of the conference.
Provided technical support for all equipment, performed duplication when required, and documented processes.
Managed inventory of all audio visual equipment and supplies.
Retired and replaced obsolete or damaged equipment.

Director Jan 2005 －Jan 2007 The Hilton Garden Inn Emeryville, CA

Responsible for Operations and Sales Assisted managers with planned execution of new equipment in facility, implemented use of various conferencing technologies.
Configured and installed audio visual equipment throughout the hotel and resolved infrastructure problems.
Supervised proper functioning of all audio video equipment and ensured preventive and corrective maintenance.
Served as a liaison for communicating the logistics of event planning between hotel departments such as banquets, IT, and security.
Responsible for providing audio visual cost estimates, budgets, installations, operations, inventory control, billing, as well as hiring, scheduling and training of AV staff.

Education