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Mastercard International - Sr Release Manager Resume Example

Zoey Brooks
XXXX XXXXXXXXXX XXXXX XXX , Wentzville , MO 63385 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Accomplished and energetic Senior Release Project Manager with a solid history of achievement at MasterCard. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include critical thinking, problem solving and customer services.

Skills
  • Critical Thinking
  • Complex Problem Solving
  • Customer and Personal Service
  • Administration and Management
  • Systems Analysis
  • Time Management
  • Active Learning
  • Coordination
  • Operations Analysis
Experience
Sr. Release Manager 10/2014 to Present
MasterCard International O'Fallon, MO
  • Responsiblefor technical planning and release management of software application solutionsacross multi-functional teams within the PTS organization.
  • Liaiseswith all stakeholders (QA, Development, Operations, Data, Product, and ProjectManagers) to manage any issues, requests and conflicts. 
  • Executes,and controls a release schedule to all pre-production and productionenvironments. 
  • Workswith QA, Development and Operations to ensure that development projects adhereto the release process and change guidelines. 
  • Develops and establishes release level quality metrics for the ongoing measurement and improvement of release processes. 
  • Manages release related risks and provides guidance for resolution and risk mitigation.
  • Utilizes technologies, processes, tools, and methodologies in the planning and release of new functionality, enhancements and maintenance into Production. 
Implementation Specialist 06/2012 to 10/2014
MasterCard International O'Fallon, MO
  • Liaison between PTS Implementation Customer Configuration Management Teams
  • Management of the configuration pipeline and scheduling
  • Researching questions and issues as needed
  • Customer configuration in CAMS, XP, Payments Manager, and Base24 applications.
  • Provide after hour and PTS release support
                   
Technical Analyst 07/2007 to 06/2012
MasterCard International O'Fallon, MO
  • Served as second level support for customer issues, concerns or needs.
  • Resolved problems of varying complexity to the customers satisfaction
  • Acted as product liaison for major products to ensure products and services meet technical specifications.
  • Solved technical issues as needed.
  • GSM project lead for CTS and delegation of activities
  • Provided after hour support
  • Specialized in authorizations on both Banknet and MDS.
  • Documented processes and procedures 
System Administrator 01/2003 to 01/2006
Gerber Products Company Fremont, MI
  • Lead projects for new business opportunities.
  • Manage our Customer Response System and also indirectly manage those who help maintain it.
  • Provide documentation for procedures/validation.
  • Create/Analyze monthly executive and ad hoc reports for each business unit and distribute to upper management.
  • Evaluate process and procedures and look for ways to improve that will better satisfy our consumers.
  • Provide training for our QA and Medical Affair groups on reporting from the CRS system.
  • Design, implement and analyze surveys for our marketing group and upper management.
  • Run a variety of system utilities and maintain the table files that CRS uses to operate.
Administrative Assistant/Customer Service Rep 01/2002 to 01/2003
Gerber Products Company Fremont, MI
  • Provided support for the Director of Logistics for Latin America.
  • Product Order Entry/shipment for Guatemala, Colombia, Cyprus and Tahiti.
  • Responsible for promotional material request for our International markets.
Associate Technical Support Analyst 01/1999 to 01/2002
Novartis/Gerber Products Company Fremont, MI
  • Helpdesk Training of new employees Documenting procedures/policies Provide back up for Manager Assist clients (remotely and on-site) in resolving and/or escalating trouble calls relating to computer hardware and software issues.
  • Set up security for new users in the AS/400 environment as well as setting up new PAL/UUNet accounts for remote clients.
  • Travel with the Remote Support Team for software updates and PC trouble shooting during the National Sales Meetings.
Education
A.A: Computer Information Systems Baker College of Muskegon - Computer Information Systems/Business Administration
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Resume Details

This is a real resume for a Sr Release Manager in Wentzville, Missouri with experience working for such companies as Mastercard International, Gerber Products Company, Novartis. This is one of the hundreds of Sr Release Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Sr Release Manager resume.

Previous Companies:

  • MasterCard International
  • Gerber Products Company
  • Novartis

Previous Job Positions:

  • Sr Release Manager
  • Implementation Specialist
  • Technical Analyst
  • System Administrator
  • Administrative Assistant

Schools:

  • Baker College of Muskegon

Level of Education:

  • A.A

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