MedStar Health - Sr Outreach Coordinator Resume Example

Customize this Resume

Isaac Wright

XXXXX XXXXXXXXXX XXXX , St. Charles , MA 20602
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXX

Professional Summary

Dedicated, well-organized professional with a
solid record of program management, coordinating, managing, and contributing to
the development of successful training, education and retention programs. Develops
strong relationships internally, and with external organizations. Sr. Outreach
Coordinator for Learning Management System for system with 33K employees.
Provides training, support and guidance regarding the creation of education and
training models utilizing the LMS, Clinical Simulation Center and Digital Media
Services.

Skills

Active Listening
Personnel and Human Resources

Customer and Personal Service
Critical Thinking

Monitoring
Coordination

Judgment and Decision Making
Time Management

Computers and Electronics
Management of Personnel Resources

Management of Material Resources
Service Orientation

Production and Processing
Education and Training

Learning Strategies
Communications and Media

Troubleshooting
Team player

Dedicated
Hard working

Experience

10/2010 to Present

Sr. Outreach Coordinator, Simulation Training & Education Lab (SiTEL) MedStar Health - Washington, DC

Assists in establishing and implementing short and long-range goals, objectives, policies, and operating procedures.
Designs, prepares, delivers, and modifies course curriculum and associated educational aids based on training support needs.
Examines and re-engineers operations and procedures in order to develop and implement new product lines and educational modules.
Gathers feedback, analyzes and provides relevant input on trends and systemic issues, including any recommendations related to the feedback. Remains alert to potential leads and provides the information to the Director.
Identifies education and training needs to include development and management of protocols, procedures, operational standards and administrative processes in healthcare institutes.
Mentors Outreach Coordinators and Help Desk staff and provides backup/support.
Oversees and coordinates the administrative and operational aspects of the assigned online education on contractual agreements between MedStar and outside entities.
Plans, develops, implements and facilitates outreach “Train The Trainer” education and training programs for assigned groups that collaborate and use SiTEL's programs.
Promotes and delivers information regarding new programs developed by SiTEL.
Provides individual coaching on SiTELs online programs.
Serves as a member of the contracting organization's education committee and consults on upcoming educational offerings, system enhancements, and upgraded products as needed.
Serves as the direct point of contact for assigned customers for all aspects of SiTEL training platforms, which includes resolving technical, content and process questions for outside contracts.
Supports educators, department heads and the internal Help Desk on the more complex questions concerning the system.
Travels to other healthcare facilities to manage outside contracts as required.
Document and submit tickets for reported issues with the Learning Management System (LMS)
Participate in weekly product team meetings to review tickets submitted for fixes.
Verify and close tickets once the fix has been implemented on live site.
Present in New Hire orientations biweekly; teaching product line including the LMS.
Present to New Leader orientations as scheduled by the organization; teaching product line including the LMS.
Collaborate across all groups within organization to increase awareness and brand recognition in the 10 hospitals and diversified businesses.
Identify new departments within organization, for training and education opportunities.
Communicates information, ideas and opinions with clarity, directness, and persuasiveness; Appropriately receives and responds to communications from others.
Respond to all email and phone communications; manages 2 email accounts.
Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, works for consensus.
Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Assumes an indirect leader and motivates and challenges associates on team, and in department.
Work with faculty to design, development, and implement content via the of e-learning platform.
Develop storyboards, faculty development, collaborate with subject matter experts.
Record/edit/publish 135+ faculty recordings using Adobe Presenter. ·
Utilize webex software, Adobe Cloud, for training on LMS ·
Utilize conference call lines.

09/2006 to 10/2010

Senior Consultant, Human Resources Department MedStar Health - Washington, DC

Delivered leadership development workshops to 100+ newly hired / promoted managers annually.
Program manager for quarterly learning calendar offerings for organization.
Consult with leadership regarding learning needs.
Member of organization's Education Committee.
Supported Sr. VP, and AVP of Human Resources Department.
Program manager of organization's volunteer/student program; volunteers ranged in age from 14-90 years old.
Onboarded over 250 volunteers/students annually; included health and background checks.
Participated in training for DC Summer Youth program; managed youth in the organizations student program including payroll, and performance evaluations.
Provide user training to leadership for Employee Survey improvement action planning database.
Delivered presentations to new leaders, detailing the DC Department of Health and Joint Commission regulatory requirements and survey readiness.
Provided user training for the annual Employee Benefit open enrollment season; assisted with benefits enrollment for over 6,000+ employees.
Provided customer services and information to staff regarding Work/life services, overall HR functions, training, volunteering, regulatory requirements and more.
Contributed to delivery and the updating of new hire orientation; served as a back up facilitator.
Met with vendors as needed including for diversity training tools, employee recognition awards.
Updated/created policies and standards of practice for organization.

08/2004 to 09/2006

Program Manager, Human Resources Department MedStar Health - Washington, DC

Managed volunteer program and facilitate training sessions; coordinate, track, and report placement for more than 250 volunteers/students.
Organized improvement action plans based on employee satisfaction surveys; tracking plan progress and communicating updates to department heads.
Collaborated with external vendors in locating site for reward & recognition events.
Planning committee for annual recognition events; employees recognized beginning at 5 years of service and follow in 5 year increments.
Collaborate with external vendors to provide computer classes; develop and provide additional education and team-building opportunities.
Cultivate relationships with schools and organizations within the community; workforce planning.
Community relationships/panels/conversations include: local DC Metro Area Volunteer Directors; DC Chamber of Commerce; REACH Greater Washington Alliance for Careers in Health Care; The Office of the Deputy Mayor for Planning and Economic Development; DC Hospital Association.
Conducted Work / Life research program to evaluate telecommuting opportunities, housing options, office space restraints, and other issues; negotiated discount for staff.
Advertised within and volunteered on behalf of the organization at the “Weigh to Lose” program featured at NBC 4 Health expo.
Introduced new evaluation form with improved readability; standardized formatting for evaluation tools; suggested and implemented new on-line volunteer application process to facilitate volunteer recruitment.
Obtained an 85% , 83%, 80% and 80% (system goal 80%) response rate for 2004, 2006, 2008 and 2010 staff satisfaction surveys respectively (5,000-6,000 employees). Scores up from 45% participation rate in 2002.
Contributed to annual 3-week computerized Employee Benefit open enrollment initiative targeting 6,000 staff members.
Project manager-transition to new e-learning platform to provide 12 safety training and education modules.

05/2004 to 08/2004

Interim Recruitment Director, Human Resources Department MedStar Health - Washington, DC

Managed 9-member recruitment team to fulfill total hospital staffing needs.
Represented hospital on community panels and served on HR policy committee.
Assisted in development and amendment of new Human Resources policies.
Reintroduced use of on-line application tool- Position Manager.
Added link on organization's website for students/volunteers to search & apply for learning opportunities
User training provided weekly for newly hired leaders

03/2004 to 05/2004

Recruiter, Human Resources Department MedStar Health - Washington, DC

Held responsibility for filling 150 to 200 positions in various departments.
Screened candidate information; background checks; references.
Attended college and community fairs.

Managed internal transfers.

01/2003 to 09/2003

Career Development Specialist, Education Department Baptist Hospital, Baptist Health South Florida - Miami, FL

Program manager for nursing and allied health scholarship program.
Scholarship candidate selection process; connected selected scholarship recipients with recruiters.
Provided career development for current staff and explained educational opportunities to new-hires.
Attended promotional events and career fairs on-site and at local colleges.
Maintained a strong focus on staff retention through education and development opportunities.
Created e-application process for scholarship applicants; worked with the Information Services department to build database.

06/2000 to 01/2003

Recruitment Coordinator/Clerical Float Pool Supervisor, Human Resources Department Baptist Hospital, Baptist Health South Florida - Miami, FL

Managed recruitment efforts on behalf of various hospital departments.
Recruited for support services positions; interviewed and made job offers.
Worked with external advertising and employment agencies to meet staffing needs.
Paid invoices on behalf of HR department including for job advertisement in newspaper/print/on-line.
Supervised 40 to 45-person HR clerical float pool; included interviewing, placement and annual evaluations.
Processed payroll for 70+ staff members using KRONOS program.
Monitored, verified and identified 1-9 and immigration issues.
Identified walk-in applicants for hard to fill positions; connected with system-wide recruitment teams.

Education

12/2002

Master of Public Administration: Public Administration
Florida International University - Miami, FL

12/1999

Bachelor of Professional Studies : Health Services Management
SUNY Institute of Technology at Utica/Rome - Utica, NY

06/1992

Associate of Applied Science: Physical Therapy Assistant
Fiorello H. LaGuardia Community College/CUNY - Queens, NY

Love this resume? Customize this Resume

Senior Consultant Program Manager Recruiter Training Coordinator