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Tw Telecom - Sr National Customer Account Specialist Resume Example

William Brown
XXXXX XXXXXXXX XXXX, Parker, CO 80138
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic employee with a solid history of achievement in Customer Support through various roles. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include telecom knowledge, customer support and order coordination.   

Skills
  • Customer and Personal Service Critical Thinking Complex Problem Solving Time Management Service Orientation Instructing
Experience
Sr. National Customer Account Specialist Feb 2012Present tw telecom Littleton, CO Helped to create the National Wholesale and Enterprise Customer Care teams.  Support National Gold, non-CAM supported customer's with questions, bill reviews, and account support.  Support NAMs and AEs with questions, account support assistance and process and procedures.
CIS (Customer Project Manager) May 2008Feb 2012 tw telecom Littleton, CO Assisted National Sales team with implementation of orders.  Worked with internal groups and customer's to turn up services timely and accurately.  Provided milestone updates to customers on their orders.  Assisted with monthly review of customers accounts, and bill reviews when requested. 
Sales Support Specialist Nov 2004May 2008 Time Warner Telecom San Diego, CA

Supported local sales team in processing orders.  Worked with internal groups and customers to insure a timely and smooth turn up of services.  Provided customer's with milestone updates on orders.

Adminstrative Assistant May 1998Nov 2004 Time Warner Telecom San Diego, CA

Ordered supplies.  Scheduled invoices for payment in PeopleSoft. Sent welcome packages to new customers.  Hosted customers at in office meetings.  Answered phones and directed incoming calls.  Sorted mail.  Supported local sales team and management.

Education
High School Diploma Jun 1988 Northwest High School Justin, TX
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Resume Details

This is a real resume for a Sr National Customer Account Specialist in Parker, Colorado with experience working for such companies as Tw Telecom, Time Warner Telecom. This is one of the hundreds of Sr National Customer Account Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Sr National Customer Account Specialist resume.

Previous Companies:

  • tw telecom
  • Time Warner Telecom

Previous Job Positions:

  • Sr National Customer Account Specialist
  • CIS
  • Sales Support Specialist
  • Adminstrative Assistant

Schools:

  • Northwest High School

Level of Education:

  • High School Diploma

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