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Coram Cvs Specialty Infusion - Sr Customer Quality Specialist Resume Example

Sebastian Green
XX XXXXXXXXXXX XXX XXX XX, Jackson, TN 38305 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Summary

Responsible Administration Specialist proficient in customer service and account management. Passionate and motivated, with a drive for excellence. Ten years of acknowledge and experience in business office administration and healthcare customer service positions.

Skills
  • Administration and Management
  • Personnel and Human Resources
  • Judgment and Decision Making
  • Computers and Electronics
  • Time Management
  • Active Learning
  • Critical Thinking
  • Speaking
Experience
Sr. Customer Quality Specialist 11/2014 to Present
Coram CVS Specialty Infusion TN
  • Coordinate with physicians and hospitals for patient enteral tube feedings and equipment supplies Collect necessary clinical information for order processing or reimbursement contact patients to confirm information and financial responsibilities Resolve patient concerns, managing data integrity appropriate revenue recognition and adherence to all regulatory compliance requirements policies and procedures.
Human Resources Administrative Assistant 08/2014 to 10/2014
The Hamilton-Ryker Group/ NCI Building System TN
  • Supported day-to-day administrative duties, greeted walk-in customers, addressed phone inquiries, maintained detailed documentations Processed monthly production reports, updated material parts and labor cost Reviewed resumes and applications, assisted recruiting program Conducted pre-hire assessments, curriculum and testing sessions Direct benefits administration and maintenance to 150 personnel records Administered personnel policies and procedures, prepared new hire and employees handbooks.
Administrative Assistant 12/2011 to 01/2014
The Zion Church TN
  • Managed and coordinated Executive Overseer calendar,backup to Executive Overseer: handled agenda responsibilities, set appointments, customer service, and performed general duties.
  • Responsibilities included HR assistance to Executive office, Benevolent Assistance, Summer Enrichment enrollment, attended quarterly project meetings and conferences at various off-site locations.
  • Performed office manager-related duties, purchased office supplies and equipment, petty cash and funds request, maintained records and files.
  • Managed accounts receivable and payable, obtained vendor bids upon renewal, managed cost, assisted with payroll process.
Customer Service Specialist 09/2009 to 06/2011
Apria Healthcare TN
  • Responded to telephone inquiries from patients, referral sources and physicians.
  • Processed telephone orders and new patient intake.
  • Documented all customer communications concise and in timely manner
  • Verified patient insurance information for equipment, ensuring supplies and services are a covered benefit and patient meets the qualification criteria
Acute Care Unit Secretary 10/2006 to 08/2008
Regional Hospital of Jackson TN
  • Order Entry, Completed discharge of patients, Scheduled appointments
Emergency Room Admissions Specialist 01/2001 to 11/2005
West Tennessee Healthcare TN
  • Customer Service
  • Data Entry
  • Verified and Billed Insurance
  • Bedside Registration
Education
Bachelor of Science: Management & Organizational Development Aug 2014 Bethel University -
Medical Secretary Diploma: Oct 2000 West Tennessee Business College -
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Resume Details

This is a real resume for a Sr Customer Quality Specialist in Jackson, Tennessee with experience working for such companies as Coram Cvs Specialty Infusion, The Hamilton Ryker Group, Nci Building System. This is one of the hundreds of Sr Customer Quality Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Sr Customer Quality Specialist resume.

Previous Companies:

  • Coram CVS Specialty Infusion
  • The Hamilton Ryker Group
  • NCI Building System

Previous Job Positions:

  • Sr Customer Quality Specialist
  • Human Resources Administrative Assistant
  • Administrative Assistant
  • Customer Service Specialist
  • Acute Care Unit Secretary

Schools:

  • Bethel University
  • West Tennessee Business College

Level of Education:

  • Bachelor of Science
  • Medical Secretary Diploma

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