TenderBarz - Spirit Services Consultant Resume Example

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Claire Diaz
XXX XXXXXX XXXXXX XXX X, Riverside, RI 02915
H: XXXXXXXXXXXX
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Summary

Seasoned Sprit Service Specialist with more than 15 years of experience in the Food & Beverage industry. Excellent interpersonal and management skills. Proven track record of achieving exceptional results in workforce development and training as well as brand marketing and promotions.  Nationally Certified T.I.P.S Trainer.

Skills
  • Customer and Personal Service
  • Active Learning
  • Time Management
  • Management of Personnel Resources
  • Education and Training
  • Quality Control Analysis
  • Operations Analysis
  • Sales and Marketing
Experience
Spirit Services Consultant 03/2012 - Present
TenderBarz - Riverside, RI
  • Review work procedures and operational problems for clients to determine ways to improve service, performance, or safety issues.
  • Coordinate recruitment of beverage service and customer service training program participants.
  • Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
  • Keep up with trends through industry specific publications and websites
  • Negotiate contracts with clients including desired training outcomes, fees, or expenses.
  • Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Develop alternative training methods for clients if expected improvements are not seen. 
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Beverage Shift Supervisor 01/2010 - 01/2012
Foxwoods Resort & Casino - CT
  • Managed scheduling and placement for a unionized staff of 400+ bartenders, beverage servers and liquor stewards 
  • Trained all new and existing staff in Customer Service, Bartending, Server Training and Liquor Stewarding in compliance with Foxwoods "Service Champion" program
  • Made daily rounds in this large facility to ensure that all equipment, inventory and other department needs are being met in all outlets.
  • Key holder on all shifts 
  • Reported to all State agencies regarding compliance in areas of Gaming, Workplace sanitation and safety, and vendor relations
  • Lead projects on implementing new training manuals for the Beverage Department and the "Foxwoods Spirit Academy".
General Manager 01/2008 - 01/2010
Smoothie King Franchises Inc - Atlanta, GA
  • Managed scheduling and payroll for a staff of 16+ employees
  • Facilitated all training for new and existing staff in customer service, POS system, opening and closing procedures, and smoothie preparation in compliance with Smoothie King Franchises Corporate training specs
  • Authorized payroll and responsible for all cash management for the store including deposits, purchasing, and vendor payments
  • Held Profit & Loss accountability; manage sales analysis, forecasting and reporting activities 
  • Attracted, retained, and promoted new business through proactive marketing and community outreach 
  • Created in-house training and incentive programs, resulting in increased productivity levels and employee satisfaction.
Education
High School Diploma: 1995 East Providence Senior High School - East Providence, RI
Diploma: Elon College - Elon, NC 2 Years completed-Music Education

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About this resume

Spirit Services Consultant FROM Riverside , Rhode Island RESUME

This is a resume for a Spirit Services Consultant in Riverside, Rhode Island with experience working for such companies as TenderBarz and Foxwoods Resort & Casino. The grade for this resume is 0 and is one of hundreds of Spirit Services Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Spirit Services Consultant resume.

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School Attended
East Providence Senior High School