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Time Customer Service - Special Service Representative Resume Example

Luke Young
XXXXX XX XXXXXX XXXXXX, Tampa, FL 33612
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Specialist with fifteen years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer and client relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Communication skills - both verbal and written
  • Strong work ethic
  • Teamwork
  • Analytical skills
  • Problem solving
  • Interpersonal skills
  • Computer skills
  • Flexibility/Adaptability
Experience
Special Service Representative Feb 2005Present Time Customer Service Tampa, FL
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Recommend improvements in packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Manage all National Geographic Life Members accounts.
  • Work with New York daily utilizing iovations and SUBS3 programs in locating and stopping fraud agencies and customers.
  • Process iovation chargback weekly spreadsheets.
  • Order and maintain comp and gratis accounts for all titles.
  • Maintain and place large gift orders and bulk orders for all titles including COMAT.
  • Process all orders utilizing the Sunset Professional Gift Program.
  • Handle international subscriptions for Time Inc. and National Geographic.
  • Process queues.
  • Process National Geographic employee gift orders
  • Build Excel spreadsheets for clients requesting data on past orders.
Customer Service Specialist Sep 2000Feb 2005 Time Customer Service Tampa, FL
  • Interacted with customers by telephone and email o provide information about their accounts, take or enter orders, cancel accounts, and btain details of complaints.
  • Keept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Contacted customers to respond to inquiries or to notify them of results or any planned adjustments.
  • Refered unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
  • Was promoted to Help Desk within the second year of hire.
  • Handled escalated customer service emails and call backs.
Education
Business Troy State University Troy, AL
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Resume Details

This is a real resume for a Special Service Representative in Tampa, Florida with experience working for such companies as Time Customer Service. This is one of the hundreds of Special Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Special Service Representative resume.

Previous Companies:

  • Time Customer Service

Previous Job Positions:

  • Special Service Representative
  • Customer Service Specialist

Schools:

  • Troy State University

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