The Hartfield Corporation - SOLUTION ARCHITECT Resume Example

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Charles Collins

XXXX XXXXX XXXXXXX XXXXXX, Chicago, IL 60649 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX

Summary

Forward-thinking IT professional with more
than 18 years of experience
delivering SAP solutions. Excellent SAP
ECC, SAP CRM
and E-Commerce skills. Track record of achieving exceptional results through
team leadership,
collaboration and creative design.

Skills

SAP Applications
Program and Project Management

Team Leadership and Mentoring
Requirements Gathering and Solution Design

Monitoring/Escalations/Troubleshooting
Business Development

Experience

SOLUTION ARCHITECT/CONSULTANT 01/2003 to Present
The Hartfield Corporation, Inc. – Chicago, IL

Supervise functional teams of 4-30 members for all phases of the project lifecycle.
Construct project plans, gather requirements and propose solutions to accommodate client goals.
Review capabilities offered by various software/hardware vendors to meet current and future requirements.
Revise business processes to align with SAP Best Practices while preserving client's competitive advantages and industry standards.
Document agreements made for software design and business process via Functional Design Documents, Technical Design Documents, Configuration Rationals and Business Process Procedures.
Configure Sales, Service and Marketing scenarios for SAP ECC and CRM solutions. 11 full lifecycle projects.
Develop specifications for modifications and new reports, queries, work flows and transactions.
Lead SAP training sessions for groups of 10 - 50 participants covering functional and technical subjects based on approved SAP Education courses.
Enforce compliance mandated by federal, state and local government laws to meet guidelines.
Draft project proposals including timeline, resource staffing, development requirement and financial budgets for SAP implementations.

SENIOR MANAGER, SAP SERVICE LINE 05/2014 to 04/2015
Capgemini US, LLC – Chicago, IL

Owned project and resource planning, scope definition, execution and deliverables for Market-to-Customer/Order-to-Cash work stream of SAP projects.
Aligned with PMO to guarantee adherence to timelines and budgets and to resolve cross-functional issues across work streams.
Managed teams of distributed resources to ensure project deliverables conformed to the Statement of Work.
Produced Blueprint workshops to educate client and to gather requirements to build SAP-enabled solutions.
Revised Capgemini's iSAP methodology collateral content to improve Blueprint process.
Recruited experienced-hire and college level resources to strengthen Market-to-Customer/Order-to-Cash capability.
Mentored junior staff and created tools for internal knowledge transfer.
Collaborated with client key stakeholders to reach understanding of how SAP solution supported their organization's immediate and long-term goals and ensure Capgemini's efforts matched.
Responded to RFPs ($500,000 to $25M value) from clients for new projects through the preparation of sales presentations, drafting responses with proposed solutions, and serving as a SAP Subject Matter Expert for oral reviews.

BUSINESS SOLUTIONS ARCHITECT 06/2005 to 04/2006
W. W. Grainger, Inc. – Lincolnshire, IL

Assessed current and future customer needs and priorities through communicating directly with customers and business units.

Developed implementation plans that include analyses such as cost-benefit or return on investment (ROI).

Identified and reviewed vendors and consultants to meet project needs to migrate to an E-Commerce platform based on a SAP-enabled solution.

Managed project execution to ensure adherence to budget, schedule, and scope. Applied SCRUM Project methodology to encourage incremental functionality.
Supervised E-commerce analysts to ensure that delivery timelines were met.
Prototyped a service-oriented architecture by using SAP XI/PI tools, SAP ECC and SAP CRM

Consulted with management to ensure agreement on system design principals frequently.

SENIOR SUPPORT CONSULTANT 01/2001 to 11/2002
SAP America, Inc. – Palo Alto , CA

Modified existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.

Advised customer about or performed maintenance of SAP systems.

Analyzed information to determine, recommend, and plan installation of a new system or modification of an existing system utilizing SAP proactive services.

Consulted with developers to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.

Coordinated installation of software systems, offering recommendations for hardware sizing and settings.

Prepared reports or correspondence concerning project specifications, activities, or status.
Authored SAP White Papers on safeguarding SAP solutions components for internal and external use

SALES AND MARKETING ANALYST 07/1999 to 01/2001
MSC Pinole Point Steel, Inc. – Richmond, CA

Represented the Sales, Marketing, and Customer Service objectives on behalf of Senior Management during the JBA System 21 project.
Conducted analysis of business processes and interviewed functional users to determine system requirements.
Managed sales area master data and transactional data conversion from two legacy systems. Validated consistency and completeness of data migration.
Authored job aids and Customer Service and Sales Teams on functionalities of new ERP system applicable to their roles.
Developed specifications for modifications and new reports, queries and transactions within JBA System 21.
Provided Post Go Live Support troubleshooting issues affecting Sales, Logistics, Production Planning, Inventory and Credit Management functional areas.

SAP SALES AND DISTRIBUTION TEAM LEAD 05/1997 to 07/1999
California Steel Industries, Inc. – Fontana, CA

Managed cross-functional team to implement the full Order-to-Cash scenario, responsible for BluePrint, Realization, Testing and Post Go-Live Support efforts.
Configured Sales Order Entry, Customer Data and Pricing within the SAP Implementation Guide (IMG), customized to meet company standards and comply with ISO-9001 certifications.
Transformed business processes throughout Sales and Shipping areas including distributed order entry and management, a 300% percent increase in efficiencies to process shipments and a 75% reduction in outstanding receivables due to sales errors.
Conducted end user training for over 100 individuals working three different shifts.

Education

Bachelor of Arts: Economics and American Studies Occidental College - Los Angeles, CA

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