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Jones County Department of Social Services - Social Worker Investigative Resume Example

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Mia Cook
Professional Summary
It has been a longtime goal to serve the citizens of Jones County in the capacity of the Director of Jones County Department of Social Services.  My experience in the various positions of the agency has prepared me to lead this agency with professionalism, compassion and dignity. 
  • Active Listening Speaking Customer and Personal Service Critical Thinking Monitoring Budgeting Complex Problem Solving Active Learning Judgment and Decision Making Time Management
Social Worker-Investigative, Assessment & Treatment 06/2012 to Present
Jones County Department of Social Services Trenton, NC
Investigate reports of child abuse, neglect and dependency.
Conduct in-depth, thorough assessments to determine if allegations reported are substantiated. Assist clients/families and personal and professional supports in developing and implementing treatment plans.  Monitor families to ensure they are participating in the activities that will address the identified needs and meet the stated objectives.
Online GED Instructor/Coordinator 02/2007 to Present
Lenoir Community College-Jones County Center Trenton, NC
Coordinate the entry of students into an online GED program which will prepare them for the GED or high school equivalency test.  Recruit students, administer placement tests, monitor student's attendance and progress in the program. Mentor students as needed.
Income Maintenance Supervisor 02/2009 to 06/2012
Jones County Department of Social Services Trenton, NC
Managed a staff of nine Income Maintenance Caseworkers in 6 eligibility programs.  Ensured staff adhered to Federal and  State guidelines in regards to the quality of work required. Conducted second party reviews, counseled with staff regularly in matters of performance, grievance policies and new policy when applicable, with all programs. 
Work First Employment Services Social Worker 07/2005 to 02/2009
Jones County Department of Social Services Trenton, NC
Determined client eligibility for services by performing assessments that included obtaining employment, educational and social histories. Coached clients in regards to establishing employment and/or educational goals, and assisted them to become self-sufficient and self-reliant.
Income Maintenance Caseworker III (leadworker) 05/2003 to 07/2005
Jones County Department of Social Services Trenton, NC
Leadworker over Level II Income Maintenance Caseworkers, who has working knowledge of all income maintenance programs.  Resolved client appeals regarding actions taken by caseworkers and was prepared to talk and reason with agitated clients.  Advised and counseled lower level staff on policies and regulations of  varying complexity.  Read, analyzed and interpreted regulations, policies and procedure.  Evaluated work and completed second party reviews of work completed by staff.  
Income Maintenance Caseworker II 05/1987 to 05/2003
Jones County Department of Social Services Trenton, NC
Interviewed clients to obtain information, completed initial applications and periodic reviews, verified information obtained and determined eligibility for Income Maintenance programs; Medicaid, Food Stamps and  Work First.  Explained program requirements to clients, advised of options and made referrals for other assistance programs. Read, analyzed and interpreted complex regulations, policies and procedures and made determinations for eligibility. 
Child Support Agent II 11/2000 to 08/2001
Jones County Department of Social Services Trenton, NC
Established child support orders and enforced court orders. Investigated and prepared cases for court and determined course of action.  Tracked witnesses, assisted the attorney in the courtroom in presenting the case and reviewing evidence. Negotiated with absent parents and testified in court. Interviewed clients, investigated cases, organized, analyzed and summarized case information.  Knowledge of mathematical budgeting and calculations.
Bachelor of Science: Business Management & Organizational Development Dec 2003 Mount Olive College - New Bern, NC
Associate of Applied Science: Business Administration Jun 1983 Lenoir Community College - Kinston, NC
High School Diploma: High School courses Jun 1981 Jones Senior High School - Trenton, NC
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Resume Details

This is a real resume for a Social Worker Investigative in Trenton, North Carolina with experience working for such companies as Jones County Department Of Social Services, Lenoir Community College Jones County Center. This is one of the hundreds of Social Worker Investigative resumes available on our site for free. Use these resumes as templates to get help creating the best Social Worker Investigative resume.

Previous Companies:

  • Jones County Department of Social Services
  • Lenoir Community College Jones County Center

Previous Job Positions:

  • Social Worker Investigative
  • Assessment & Treatment
  • Online GED Instructor
  • Coordinator
  • Income Maintenance Supervisor


  • Mount Olive College
  • Lenoir Community College
  • Jones Senior High School

Level of Education:

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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