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VA Boston Healthcare System - Social Work Case Manager Resume Example

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Aiden Jackson
XXX XXX XXXXX, Canton, MA 02021
VA Boston Healthcare System Brockton , MA Social Work Case Manager Apr 2009Present
  • Provide advanced practice social work case management to veterans identified as high psychosocial risk and their caregivers who are experiencing a wide range of complex, mental, emotional, behavioral, physical, and environmental problems
  • Responsible for the management, coordination, development, and planning of the Short-term Case Management Program
  • Manage all consults and service requests, identify, screen and refer veterans to the Short-term Case Management Program
  • Manage the work activities of the staff assigned to the Short-term Case Management Program
  • Develop, manage and control the use of program data related to daily operations for evaluation and planning
  • Gather and assess data and implement change based on findings to improve outcomes
  • Develop policies and procedures for program operation, prepare reports and statistics
  • Assess and treat the complicated psychosocial problems that include chronic mental illness, substance use, frail elderly, homelessness, inability to care for self, frequent hospitalizations or emergency department visits, suspected victims of abuse or neglect, terminal illness, catastrophic illness or injury, non-compliance with treatment plans and goals, and need for guardian or conservator. 
  • Participate in developing, planning, implementing and evaluating veteran treatment plans, including provision of case management services and coordinate care with interdisciplinary team 
  • Collaborate and participate in meetings with providers, both VA and community to establish referrals based on veteran's needs and preferences
  • Provide case management services both on site and community off site as required
Community Corrections Center Northampton, MA Treatment Manager Oct 2006Apr 2009
  • Develop and manage substance use and life skill programming and curriculum for participants on probation, parole, sheriff's and Department of Correction at Community Corrections site
  • Supervise the work activities of treatment staff (clinician II and GED instructors)
  • Assist with program evaluation and community based projects including interagency and community collaboration to promote public safety
  • Develop individual treatment and discharge plans for participants
  • Provide supportive counseling
  • Facilitate treatment groups
  • Prepare reports for the Office of Community Corrections and Sheriff's Department
Providence Behavioral Health Holyoke, MA Intern - Adolescent Acute Psychiatric Unit Sep 2006May 2007
  • Provide clinical assessment, treatment, and advocacy to patients
  • Complete psychosocial assessments
  • Collaborate with multi-disciplinary team on treatment planning
  • Facilitate psychoeducational and therapeutic groups
Hampshire County House of Correction Northampton, MA Reintegration Manager/RSAT Program Coordinator May 2004Oct 2006
  • Administer reintegration program for inmates nearing release from custody
  • Establish individualized reintegration plans with inmates
  • Collaborate with community agencies to optimize public safety and reduce recidivism
  • Assist in development of evaluation measures to assess program outcomes
  • Assist with management of RSAT grant
  • Non-voting member of parole and classification board
Providence Behavioral Health Holyoke, MA Intern - Inpatient Substance Use Unit Sep 2005May 2006
  • Coordinate treatment planning, case management and discharge planning for patients on detox unit
  • Provide individual and group counseling 
  • Complete psychosocial assessments
  • Participate in multidisciplinary meetings and interagency collaboration
Hampshire County House of Correction Northampton, MA Correctional Officer Oct 2003May 2004
  • Maintain care and custody of inmates
  • Supervise inmate activities including occupational, recreational and vocational
  • Prepare disciplinary and informational reports
  • Transport inmates and supervise visits
Community Services Institute Springfield, MA Intake Coordinator Mar 2002Oct 2003
  • Handle service requests for outpatient community mental health clinic
  • Coordinate all services for clients seen by psychiatrists
  • Maintain communication with referring agencies including DCF and local hospitals
  • Offer resolution to clients in distress
  • Perform administrative duties
Springfield College Springfield, MA Master of Arts: Social Work May 2007
University of Massachusetts Boston, MA Bachelor of Arts: Human Services May 2002
Mass Bay Community College Wellesley, MA Associate of Arts: Human Services May 2000
Professional Development and Achievements
LEAD: Leadership, Effectiveness, Accountability & Development
VA Boston Healthcare Employee Education, June 2015
LEAN:Yellow Belt Training
VA Boston Healthcare Employee Education, September 2013
Coaching/Mentoring Core Training
VA Boston Healthcare Employee Education, May 2013
Certified Advanced Social Work Case Manager
National Association of Social Workers, May 2011
Aging with Dignity: A Conference on Preventing and Responding to Substance Use  Related Problems in Older Adults
AdCare, May 2015
Introduction to Trauma Informed Treatment for Substance Use Disorders
AdCare, April 2015
Spinal Cord Injury 23rd Educational Symposium
VA Boston Healthcare Employee Education, October 2014
Data Sanity
VA Boston Healthcare Employee Education, September 2014
Bridging the Gap:4th Annual Homeless Summit
VA Boston Healthcare Employee Education, June 2014
Motivational Interviewing PACT Clinicians
VA Boston Healthcare Employee Education, May 2014
13th Biennial Social Work Symposium
National Association of Social Workers, April 2014
Honoring Social Work Practice with Veterans
VA Boston Healthcare Employee Education, March 2014
Professional and Committee Membership
National Association of Social Workers 2006-present
Social Work Professional Standards Board (co-chair) 2013-present
Social Work On Call Program 2011-2013
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This is a real resume for a Social Work Case Manager in Canton, Massachusetts with experience working for such companies as Va Boston Healthcare System, Community Corrections Center, Providence Behavioral Health. This is one of the hundreds of Social Work Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Social Work Case Manager resume.

Previous Companies:

  • VA Boston Healthcare System
  • Community Corrections Center
  • Providence Behavioral Health

Previous Job Positions:

  • Social Work Case Manager
  • Treatment Manager
  • Intern Adolescent Acute Psychiatric Unit
  • Reintegration Manager
  • RSAT Program Coordinator


  • Springfield College
  • University of Massachusetts
  • Mass Bay Community College

Level of Education:

  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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