Department of Juvenile Justice - Social Service Provider II Resume Example

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Ariana Alexander
Professional Summary
Employment with an agency  whose mission and goal is to enhance the quality of life for those they serve by providing quality services, and where advancement opportunities are available to those who seek to enhance their skills, experience, and knowledge to uphold the vision of the agency.
  • Strengths and Skills
  • Interpersonal Abilities
  • Analytical/Problem Solving skills
  • Negotiation skills
  • Customer Service skills
  • Professional Mental Health Counselor
  • Leadership skills
  • PC skills
  • Communication skills
  • Experience in law enforcement
Social Service Provider II 08/2015 to Present
Department of Juvenile Justice DeKalb, GA
  • Perform social service functions at an advanced level to youths and their families.
  • Plan, develop and implement daily activities, programs, and services - including:completion of complex psychological assessments; treatment planning; monitoring and discharge planning for individuals with mental health, complex emotional trauma and/or behavioral issues, and intellectual disabilities.)
  • Provide therapeutic individual and group counseling to youths and their families, and serves as community liaison for social services.
  • Serve as a member of an inter-agency screening team responsible for making recommendations for youths to be placed at residential, community, or other accommodation upon release.
  • Meet with families, probation officers, police, or other interested parties to exchange necessary information during the treatment process.
Professional Social Service Worker 08/2014 to 08/2015
Department of Juvenile Justice Dekalb, GA
  • Assess youths for risk of suicide attempts.
  • Encourage youths to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Collect information about youths through interviews, observation, or tests.
  • Counsel youths, individually or in group sessions, to assist in overcoming
    dependencies, adjusting to life, or making changes.
  • Collaborate with other staff members to perform clinical assessments or develop treatment plans.
Intern 01/2013 to 08/2015
Department of Juvenile Justice Dekalb, GA
  • Use of DSM-V, case management, facilitated recreational /play therapy, conducted individual & group therapy, developed &implemented individualized service plans, collaborated with other mental healthprofessionals and client parents, taught anger management, behaviormodification & conflict resolution classes 
  • Worked with childrenaged 7 to 18 with various mental health disorders (ADHD, ODD, PTSD, ConductD/O, Substance Abuse and/or child abuse issues
Service Representative 01/2009 to 01/2013
TIAA-CREF Charlotte, NC
  • Responsible for providing day-to-day client services and administrative support for various internal client teams; ensuring that all transactions are processed according to the company's standards and resolve client issues.
  • Work independently in processing complex transactions (including: applications, remittances, withdrawals, transfers, re-purchases, adjustments).
  • Assess documents, applications, and system for complete information.
  • Demonstrate mastery of multiple processes/transactions serves as a resource to others.
  • Conduct quality checks on required documents and systems data.
  • Liaise with clients to address/resolve service issues.
  • Participate on project teams as a subject matter expert.
  • Identify gaps in work processes and existing technology and make recommendations to management on solutions and upgrades.
  • Provide training and mentoring to staff on policies and procedures that governs the department's functions.
Operations Manager 01/2004 to 01/2009
TIAA-CREF Charlotte, NC
Records Management Coordinator 01/1999 to 01/2004
TIAA-CREF Charlotte, NC
  • Manage day-to-day operations of the Corporate Data Management Services. Ensuring all client personal information and corporate records were accurate, updated, and/or added.
  • Relocated department headquarters from New York to North Carolina.
  • Ensured that the necessary systems and requirements were established for the department to function accordingly.
  • Researched and interviewed external vendors to support the company's needs for record storage.
  • Prepared proposals to select supporting vendors.
  • Provided leadership to Quality Control Specialist team.
  • Provided performance reviews and developmental strategies to the staff.
  • Identified gaps in work processes, technology and made recommendations to management on solutions and upgrades.
  • Determined assignments, resources, time, and deliverables.
  • Maintained strong relationships with internal business clients and external support vendors.
Operations Coordinator 01/1998 to 01/1999
  • Responsible for the day-to-day imaging processes and administration of the electronic document management system.
  • Manage electronic transmissions from various bank lockboxes and ensure all transmissions were successful.
  • Conduct quality assurance to the imaging and routing process for accuracy.
  • Provide performance reviews and developmental strategies to the team.
Manager 01/1989 to 01/1995
Dejay Lithograph
Stagelight Cosmetics 1984 - 1988 Manager
Master of Science: Mental Health Counseling May 2014 Walden University - Minneapolis, MN Walden University, Online Masters of Science in Mental Health Counseling, 2011 - 2014
Bachelors: Business Administration/Management Jan 2009 Strayer University - Charlotte, NC Strayer University, Charlotte, NC Bachelors in Business Administration/Management, 2006 - 2009
Associates: Computer Science Jan 1997 Monroe College - New Rochelle, NY Monroe College, New Rochelle, NY Associates in Computer Science, 1995 - 1997

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About this resume

Social Service Provider II FROM Douglasville , Georgia RESUME

This is a resume for a Social Service Provider II in Douglasville, Georgia with experience working for such companies as Department of Juvenile Justice and Department of Juvenile Justice. The grade for this resume is 0 and is one of hundreds of Social Service Provider II resumes available on our site for free. Use these resumes as templates to get help creating the best Social Service Provider II resume.

School Attended
Walden University