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Sprint - Social Care and National Sales Support Customer service Representative Resume Example

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Skylar Simmons
XXXX XXXXXXXXXX XXX, Castle Rock, CO 80104

To provide quality service to customers and to enhance the company's image. Quick study with a strong work ethic and deep commitment to helping others.
A true leader who is calm under pressure and adept at problem solving.
Committed team player with interpersonal and communication skills.
Well organized, able to balance priorities and work independently.

  • Customer and Personal Service
  • Active Listening
  • Persuasion
  • Reading Comprehension
  • Critical Thinking
  • Writing
  • Social Perceptiveness
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Administration and Management
  • Communications and Media
Social Care and National Sales Support Customer service Representative 07/2011 to Present
Sprint - Englewood, CO
  • Worked with customer's on multiple platforms of social media such as Facebook, Twitter and Google .
  • Managed forums for and engaged with customers on a personal level.
  • Provide telephone support for dealers and customers by troubleshooting, investigating, and resolving questions and challenges with an objective of resolving the issue in one call.
  • Provided empathetic, courteous, quality customer service in an accurate and timely matter in accordance with Sprint protocol.
  • Exceeds all statistics monthly as well as receiving the honor of Crown Club for a consecutive year and a half.
Cash Office Manager 12/2009 to 11/2011
Babies R Us - Englewood, CO
  • Daily, weekly and monthly cash flow reporting; preparation of the group s budget and forecasted cash flow position.
  • Strong interpersonal and communication skills, organizational skills, problem solving.
  • skills, an ability to work with numbers and most importantly LOVE working with people.
Sales Representative 09/2009 to 12/2009
eCreek Solutions Group - Denver, CO
  • Outbound sales for Dish Network as a retention and winback specialist Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from competitors.
  • Demonstrates selling skills and product knowledge Make new accounts; sustain and reactivate old accounts.
  • Knowledgeable in dialer campaigns and navigation through DISHpromo.
Assistant Manager 08/2006 to 06/2008
CCA - Denver, CO
  • Manage group activities to obtain daily, weekly, and monthly goals.
  • Provide on-going training for collectors in computer systems, collection procedures and negotiation techniques to develop and improve performance.
  • Handle escalated calls from consumers to ensure resolution and compliance.
  • Oversee skip tracing efforts to facilitate effective collections.
  • Monitor productivity of staff through remote phone audits, and call statistics.
  • Update assigned staff on month-to-date accruals during daily meetings.
  • Submit various reports including monthly plans, weekly training, audit plans and variance reports to the Regional director.
  • Submit corrective action for disciplinary and performance issues.
  • Prepare shift schedules.
  • Ensure legal compliance with federal, state and client regulations.
  • Maintain attendance and time sheet records as well as employee confidentiality.
  • Ensure positive morale to staff
Overnight Team Member 11/2005 to 08/2006
Target Stores, Inc - Aurora, CO
  • Implemented procedures to maximize sales at the Target store location.
  • Available to help assist customers in locating merchandise and answer any questions.
  • Maintain a friendly and helpful demeanor, always ensuring that customers are completely.
  • satisfied.
Sales Associate 03/2002 to 02/2005
Wal-Mart Stores Marquette, MI and Parker, CO
  • Worked with Department Managers on Promotional and Feature merchandise.
  • Maintained store to be a safe, clean work area and arranged displays to maximize effectiveness.
  • Put out merchandise.
  • Worked well requiring very little supervision and follow-up.
  • Very flexible based on the freight flow and demand.
  • Managed the cash register and provided customer service to customers at point of sale.
Assistant Manager 08/1998 to 01/2001
Sonic Drive In - Aurora, CO
  • Entrusted to assist with daily operations, including opening/closing store, processing.
  • transactions, dealing with customer complaints, monitoring stock and ordering.
  • merchandise, and coordinating promotional events.
  • Interviewed applicants for potential employment.
Eaglecrest High School May 1999 Aurora, CO
High School Diploma:
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Resume Details

This is a real resume for a Social Care and National Sales Support Customer service Representative in Castle Rock, Colorado with experience working for such companies as Sprint, Babies R Us, Ecreek Solutions Group. This is one of the hundreds of Social Care and National Sales Support Customer service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Social Care and National Sales Support Customer service Representative resume.

Previous Companies:

  • Sprint
  • Babies R Us
  • eCreek Solutions Group

Previous Job Positions:

  • Social Care and National Sales Support Customer service Representative
  • Cash Office Manager
  • Sales Representative
  • Assistant Manager
  • Overnight Team Member


  • Eaglecrest High School

Level of Education:

  • High School Diploma

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