Canadian Imperial Bank of Commerce - Small Business Service Representative Resume Example

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Elizabeth Richardson
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  • COINS 3270 Application Siebel Certapay GPFS SharePoint Envoy Call Manager Aspect BIST SMART ECIF Microsoft Excel, Word, PowerPoint, Outlook
Diploma: Business Administration - Human Resource Management Aug 2013 Centennial College - Toronto, ON
Small Business Service Representative 07/2014 to 08/2015
Canadian Imperial Bank of Commerce Toronto, ON
  • Provided information to existing and potential clients via telephone regarding CIBC's full range of small business products and services
  • Met and exceeded sales, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and selling products and services that meet clients' needs
  • Provided accurate product information and advice while recognizing sales opportunities and proactively promoting, cross-selling, and/or upselling appropriate products and services
  • Through hands-on training, learned to use a variety of systems.
  • Very adaptable, open to new policies, procedures
Customer Care Manager 11/2011 to 07/2014
Tigertel Communications Toronto, ON
  • Responsible for the oversight and administration of over 25 client accounts
  • Organized a daily schedule to handle the needs, inquiries, or concerns of all clients
  • Routinely coordinated internal and external conference calls and meetings
  • Managed mass-mail outs and distributed confidential daily reports in a timely fashion
  • Learned and used several internal systems to manage client communications and billing
  • Worked cross-functionally to ensure client requirements were being implemented
  • Consistently maintained a high level of professionalism and integrity toward clients.
Bilingual QA Analyst / Supervisor 04/2011 to 11/2011
Tigertel Communications Toronto, ON
  • Trained, supervised, and motivated staff for a campaign issued in French.
  • Implemented new ideas and changes to improve the overall success of the campaign.
  • Closely monitored live calls and provided call logs for review on a daily basis.
  • Held improvement sessions with agents on a regular basis to provide feedback and guidance.
Customer Service Representative 03/2010 to 04/2011
Tigertel Communications Toronto, ON
  • Professionally handled and verified donor accounts and sponsorships.
  • Provided information pertaining to helping various international communities in need.
  • Worked as a strong team member that met daily and overall client expectations.
  • Learned very quickly and adapted to new campaigns.
Schedule Coordinator, Administrative Assistant, and Placement Supervisor 04/2009 to 11/2009
Iron Horse Corporation Toronto, Ontario
  • Arranged job placements for over 200 Security Personnel per month
  • Conducted scheduling duties, confirmed shifts and briefed personnel on pertinent details
  • Performed a wide array of administrative duties in a high pressure work environment
  • Solely responsible for the maintenance of company scheduling and placement software
  • Created and implemented policies and documents for continued service quality improvement
  • Handled telephone reception duties and liaised with clients in regards to concerns.
Receptionist 01/2006 to 06/2008
Bally Total Fitness Toronto, Ontario
  • Provided full administrative support including handling incoming and outgoing correspondence, payment processing and creating member profiles
  • Acted as an ambassador for Bally to ensure that it was viewed as a professional, friendly and safe place to train and exercise
  • Worked flexible shifts upon request

 Canadian Imperial Bank of Commerce 

  • Quarterly Team Recipient   11/2014-01/2015
  • 9 eAchiever Awards earned within the fiscal year  11/2014-11/2015

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About this resume

Small Business Service Representative FROM PELHAM , New York RESUME

This is a resume for a Small Business Service Representative in PELHAM, New York with experience working for such companies as Canadian Imperial Bank of Commerce and Tigertel Communications. The grade for this resume is 0 and is one of hundreds of Small Business Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Small Business Service Representative resume.

School Attended
Centennial College