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Centerlight Healthcare - Site Director Resume Example

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Elizabeth Richardson
XX XXXXX XXXX, New City, NY 10956 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic with a solid history of achievement in healthcare. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include homecare, PACE, MLTC and Medicaid/Medicare.

Experience
Site Director 10/2012 to 05/2015
Centerlight Healthcare White Plains, NY
Responsible for the clinical and business operations of the Westchester Site.
Effectively reduced home health aide hours by 5-10%.
Effectively built coalitions and proactive in seeking ways to increase business opportunites.
Utilize effective performance improvement methodologies to improve process and performance.
Decreased hospital length of stay 
Decreased patients short term rehabilitation stays by providing home care.
Collaborated with the palliative care team to provide comfort care and end of life care to patients. Supportive care to caregivers
Investigated patient grievances 
Submitted notice of action letters for services denied.
Responded to Department of Health for any formal complaints.
Prepared and educated staff in preparation for Centers for Medicaid and Medicare (CMS) surveys
Improved patient satisfaction and decreased transportation grievances by collaborating with company in ways to better service patients.         Knowledge of UAS, oasis
Nurse Manager 09/2007 to 10/2012
Centerlight Healthcare New York, NY
  • Review records for completeness, accuracy, and compliance with regulations.
  • Develop and maintain cooperative working relationships with agencies and organizations interested in public healthcare.
  • Maintain updated patient records with plan of care, notes, appropriate forms, and related information.
  • Supervise professional and technical staff in implementing health programs, objectives, and goals.
On Call Nurse Manager 01/2002 to 10/2012
Centerlight Healthcare New York, NY
Assist patients/caregivers with problems that occur after hours and on weekends
Responsible for the nurses providing care on weekends.
Pediatric/Maternal Child Program Manager 01/1994 to 03/2001
New York Presbyterian Hospital-CHHA New York, NY
Developed this new program for their CHHA.
Developed policies, procedures and standards
Prepared and implemented a marketing plan that increased referrals.
Director of Patient Services 12/1990 to 12/1993
Steri-Pharm Valhalla, NY
Assisted company to receive first JCAHO accreditation
Negotiated rates with insurance companies for home infusion therapy
Developed and implemented projects for the company, which enabled expansion of services provided and generated revenue.
Registered Nurse 09/1984 to 12/1990
Westchester County Medical Center Valhalla, NY
Registered Nurse in Pediatric Intensive Care Unit
Travelled  by ambulance to pick up critically ill babies and children to be treated in PICU.
Education
Master of Public Administration: May 1996 Long Island University -
Bachelor of Science: Nursing May 1984 State University Of Buffalo -
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Resume Details

This is a real resume for a Site Director in New City, New York with experience working for such companies as Centerlight Healthcare, New York Presbyterian Hospital Chha, Steri Pharm. This is one of the hundreds of Site Director resumes available on our site for free. Use these resumes as templates to get help creating the best Site Director resume.

Previous Companies:

  • Centerlight Healthcare
  • New York Presbyterian Hospital CHHA
  • Steri Pharm

Previous Job Positions:

  • Site Director
  • Nurse Manager
  • On Call Nurse Manager
  • Pediatric
  • Maternal Child Program Manager

Schools:

  • Long Island University
  • State University Of Buffalo

Level of Education:

  • Master of Public Administration
  • Bachelor of Science

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