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Monster Trendz Inc - Shipping And Customer Service Manager Resume Example

Chloe Torres
XXX XXXXXX XX, Dover, NH 03820
Professional Summary

Accomplished and energetic employee with a solid history of achievement in Management. Motivated leader with strong organizational and prioritization abilities.

Monster Trendz Inc Dover, NH Shipping and Customer Service Manager Jul 2010Present
  • Compute total charges for merchandise or services and shipping charges.
  • Adjust inventory records to reflect product movement.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Estimate freight or postal rates and record shipment costs and weights.
  • Keep records of all goods shipped, received, and stored.
  • Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
  • Negotiate and arrange transport of goods with shipping or freight companies.
  • Advise clients on transportation and payment methods.
  • Track delivery progress of shipments.
  • Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
  • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Answer customer questions regarding problems with their accounts.
Laconia Citizen Laconia, NH Classified Sales Ad Rep Jul 2006Sep 2009
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Locate and contact potential clients to offer advertising services.
  • Write copy as part of Classified Advertising

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Write to customers in their terms and on their level so that the advertiser's sales message is more readily received.
  • Present drafts and ideas to clients.
Merrimack Valley Wood Products Derry, NH Final Assembly Aug 2002Jul 2003
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Inspect materials, products, or equipment to detect defects or malfunctions before final assembly and shipment.
  • Order or requisition materials or supplies.
  • Provide assistance to workers engaged in construction or extraction activities, using hand tools or other equipment.
  • Perform the final processes and package contents to be safely transported or shipped.
Atrium Medical Corporation Hudson, NH Warehouse / Clean Room Assembly and Printing Sep 1998Mar 2003
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Record numbers of units handled or moved, using daily production sheets or work tickets.
  • Assemble product containers or crates, using hand tools and precut lumber.
  • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
  • Bundle and band final product to prepare for shipment.
  • Print work order labels for Medical products such as mesh, chest drains, and catheters.
  • Assist departments who were short-handed with anything they needed.
Pinkerton Academy Derry, NH High School Diploma: Marketing Jun 1997 Graduated with honors.
Rivier College Nashua, NH Bachelor of Science: Psychology Completed 35 credits. A work in progress.
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Resume Details

This is a real resume for a Shipping and Customer Service Manager in Dover, New Hampshire with experience working for such companies as Monster Trendz Inc, Laconia Citizen, Merrimack Valley Wood Products. This is one of the hundreds of Shipping and Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Shipping and Customer Service Manager resume.

Previous Companies:

  • Monster Trendz Inc
  • Laconia Citizen
  • Merrimack Valley Wood Products

Previous Job Positions:

  • Shipping and Customer Service Manager
  • Classified Sales Ad Rep
  • Final Assembly
  • Warehouse
  • Clean Room Assembly and Printing


  • Pinkerton Academy
  • Rivier College

Level of Education:

  • High School Diploma
  • Bachelor of Science

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