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Sra International - Shipboard It Technician Resume Example

Madison Rivera
Professional Summary

Seasoned IT Technician with more than eight years of experience in the fast-paced IT community. Excellent attention to details and problem solving skills. Track record of achieving exceptional results in Client and Server Installation and Maintenance.

  • Data Management System Management
  • Desktop/Laptop Client Installation/Management
  • Server Installation/Management
  • Administration and Management
  • Critical Thinking
  • Complex Problem Solving
Shipboard IT Technician 10/2015 to Present
SRA International Chesapeake, VA
  • Provides infrastructure support for the ships of Military Sealift Command by responding to trouble calls, performing break-fix troubleshooting and analysis of problems and associated repair activities to return equipment, the system or network to normal operational status.
  • Performs or assists with new installations and/or life cycle upgrades for shipboard ADP/IT networks and equipment; provide shipboard training to crew members as necessary for LAN and IT Equipment operation.
  • Coordinates daily and planned activities with customer representatives, shipboard personnel, other contractors providing specialized LAN or network communications support, prepare and provide daily work reports, and respond to queries for ad hoc data and network configuration and inventory reports.
  • Responds to trouble   calls, performs break-fix troubleshooting, and analysis of problems and   associated repair activities to return equipment, system, or network to   normal operational status. 
  • Provides guidance and support with the implementation of security controls and   mechanisms in new and existing Infrastructure systems. 
  • Ensures IA-related software and firmware   updates are applied to the infrastructure network devices, servers, workstations,   and applications on Classified and Unclassified networks. 
  • Participates in a variety of complex   project tasks applying knowledge of DOD IA principles including Network   Security, Operations Security and Communications Security.
  • Interacts with users and evaluates vendor products. Provides advice and training to end-users.
  • Maintains the integrity and security of servers and systems. Sets up administrator and service accounts.
  • Maintains system documentation.
  • Manages the functionality and efficiency of a group of computers running on one or more operating systems.
  • Researches and recommends upgrades or enhancements for the IT/system infrastructure, as needed.
  • Maintains awareness of technology evolution and recommends further investigation where warranted.
  • Researches hardware and software issues and prepares system design specifications to meet requirements.
  • Ensures that security procedures are implemented and enforced. Applies IAVA/STIGs for servers.
  • Evaluates, develops, and maintains servers and storage systems.
  • Resolves downtime issues.
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
Knowledge Operations Manager 02/2007 to Present
United States Air Force Reserves Langley AFB, VA
  • 710 Combat OperationSquadron; DOC

  • AOCKnowledge Operations Manager (10/2011-Present) (Reserve Duty)

    • Manages, creates, and tracks all Tier 1 & 2 HelpDesk trouble tickets involving the AOC Weapon System

    • Performs client-level information technology support functions such as managing hardware, software, performing configuration, management,and troubleshooting

    • SharePoint content manager, administeringpermissions, ensuring all web pages follow AFI 33-332 (Privacy Act Program),T.O. 00-33D-3001 (Air Force Enterprise Information Management Procedures forSite Owners and End Users)

    • Maintainssites, sub-sites, site and system security

  • Directorate ofOperations; Operations Division; ACC Operations Center/Comm Support

  • AssistantNCOIC Operations Center Comm Support Team (10/2014-09/2015)(Active Duty Tour)

    • Perform client-level informationtechnology support functions such as managinghardware, software, performing configuration, management, and troubleshooting

      • Removes and replaces componentsand peripherals to restore system operation

      • Installs and configures softwareoperating systems and applications

      • Provides service to end-usersfor operation, restoration, and configuration of information systems

      • Reports security incidents andexecutes corrective security procedures

    • Planned, organized, and directed sustainment activities

    • Established work standards, methods, and controls for preventative,scheduled, and unscheduled maintenance actions

    • Determined extent and economy of repair of malfunctioning equipment

    • Ensured compliance with technical data, instructions and work standards

    • Developed and enforces safety standards

    • Interprets malfunctions and prescribes corrective action

    • Served on, or directs inspection teams organized to evaluate base or commandsustainment programs

    • Managed, or performed, research and development projects for assignedsystems

    • Coordinated and documented maintenance and repairs

    • Manages, administers, controls, and evaluates contracts

    • Information System Security Officer, for over 50 users

      • Supervise the Computer Security (COMPUSEC) program,Information System Security Manager (ISSM), Emission Security (EMSEC) Managerand Telecommunications Monitoring andAssessment Program (TMAP) Manage

      • Is the liaison between the unit and the 633 ABW CyberSecurity Office for COMPUSEC matters. Implements unit COMPUSEC program toensure compliance with the provisions of AFI 33-200, including any MAJCOM orJBLE supplements

      • Ensures each information system operates within theconstraints of the system security policy and network security policy.  Maintains the local system accreditation inaccordance with AFI 33-210-AFCertification and Accreditation Program

      • Ensures information systems are cleared or sanitizedaccording to MPTO 00-33B-5008 – RemananceSecurity

      • Supports and implements the 633 ABW InformationAssurance Awareness and Assistance Program (IAAP) throughout their area ofresponsibility and ensure tracking, collecting and reporting of all userrequired training

      • Disseminates Cyber Security materials received fromthe 633 ABW Cyber Security Office and display awareness aids throughout theorganization

      • Ensures a quarterly spot-check isperformed on all telecommunications systems and these systems are in compliancewith AFI 10-712

      • Request the 633 ABW Cyber Security Office conduct anEMSEC inspection, after installation of classified equipment, but beforeoperational use

      • Ensures SIPRNet equipment (computers, wires, etc) areinstalled IAW AFI 33-200 before inspection by the 633 ABW EMSEC Manager

      • Periodically inspect the SIPRNet equipment (computers,wires, etc) to ensure they are not tampered with or moved from the locationthat was approved by the 633 ABW EMSEC Manager during the official EMSECinspection

      • Performs an initial evaluation of each vulnerabilityor incident and begins corrective or protective measures and reports accordingto AFI 33-115- INFORMATIONTECHNOLOGY (IT) SERVICE MANAGEMENT

    • CAT Entry Control Monitor

      • Updates and maintains a current Entry Access List quarterly

      • Corresponds with the Ryan Center Security office and Ryan Center SecurityManager to ensure that visitors have the proper clearance level via JPAS

      • Coordinates with outside offices for Access Validation Requests forvisitors 

  • Directorate ofOperations; Executive Support Staff; ACC/A3EA

  • KnowledgeOperation Manager(12/2009-8/2013)(Active Duty Tour)

    • 4+ years ofexperience as a SharePoint Content Manager, setting up and managing web pages

      • Managed the Headquarters Air Combat Command'sDirectorate of Operations (NIPR/SIPR) for over 500+military/civilian/contractors

      • Provided content manager support by administeringpermissions, ensuring all web pages follow AFI 33-332 (Privacy Act Program),T.O. 00-33D-3001 (Air Force Enterprise Information Management Procedures forSite Owners and End Users)

      • Managed content and layout on sites built onSharePoint 2007 by maintaining sites and sub-sites, manage site security, andsystem security

      • Able to utilize in-depth understanding of thecapabilities of SharePoint 2007, SharePoint templates (site and listtemplates), web parts development, workflow and content management

      • Provides first-level support to resolve technicalissues. Creates and disseminate regular communications both internal andexternal to SharePoint to reach a global client audience

      • Collaborates with other SharePoint Subject MatterExperts within the organization to ensure proper management and governance ofSharePoint instance, in accordance with enterprise site management

      • Develops, maintains, and helps design content forassigned SharePoint community and web users

      • Worked with user communities to fully exploitSharePoint functionality.

      • Worked with clients to develop multimedia products

      • Worked closely with customers and information systemsto identify and maximize use of Web-based technologies to improve businessprocesses and support strategic goals

      • Enforced standards when implementing sites, sub-sites,themes, and other features of the environment

      • Understands industry standards and best practicesutilizing SharePoint, and provide guidance and advice to organizations on howto effectively meet their needs using these standards

    • Served as atechnical expert and focal point for the executive and administrative officesto the ACC/A3

      • Provided support and configured hardware and softwareon personal computers and for personal data assistants associated with assignedsystems

      • System administrator responsible for planning,coordinating, modifying, implementing, and troubleshooting in order to meetcustomer needs

      • Technical expert on multiple operating systems andcomputer platforms

      • Analyzes, evaluates, and recommends hardware/softwarechanges to various computer systems

      • Implements systems software changes, operating systemreleases and maintains the operational status of systems

      • Installs and configures workstation or network operatingsystems, and applications software on a wide range of configurable informationsystems devices

      • Assists in financial management of purchasing computerequipment, software, monitors, keyboards, and various other computer accessories

      • Executed the research and installation of over 40,000dollars in computer, networking, and video teleconference upgrades

    • Served as aFitness Program Manager for Headquarters Air Combat Command's Directorate ofOperations

      • Managed over 300 plus military members ensuring thattheir fitness assessment was accomplished before their overdue date

      • Helped members that received a failing score enroll inthe Healthy Living Program and achieve a passing score on their next test

      • Maintained a 97% currency rate and 98% passing rateover three plus years

    • Served as a UnitHealth Monitor in charge of scheduling and tracking member's dental and medicalappointments

      • Ensured each member's annual physical and dental examwas completed on time

      • Communicated with the dental squadron and medical squadronto be sure members were scheduled

    • 4 years ofexperience in managing the Government Travel Card program as the Agency/OrganizationProgram Coordinator

      • Tracks all account delinquencies, malicious spending,transaction reports, and travel authorizations for ACC A3 staff

    • 4 yearsvideo-teleconferencing service experience providing technical expertise andsupport for VTC systems, including installation, upgrade, and administration ofhardware and software, and resolution of interoperability issues

  • 71st AerialPort Squadron; Commander Support Staff; CSS

  • InformationManagement Technician (1/2008-9/2011)

    • Performed client-levelinformation technology support functions such asmanaging hardware, software, performing configuration, management, andtroubleshooting

    • Served as analternate file plan manager

    • Served as a UTAPSmonitor responsible for adjusting training or duty schedule as directed bycommander or commander's representative. Maintained the current participationcode status of members. Operated Sign in/Sign out station as directed. RunReports – Equivalent Training/Absentee Report, Reschedule Report, ReadinessManagement Period Report, FY Quarterly Count Report, and Exceed Quarterly CountReport

    • Served as an AROWS-Rorder specialist, responsible for creating order. Selecting the proper line ofaccounting and correct travel entitlements critical to ensure proper supportfor each mission

OSC Client Systems Administrator/Video-Teleconference Support 08/2013 to 09/2015
Constellation West Langley AFB, VA
  • Performs client-levelinformation technology support functions such asmanaging hardware, software, performing configuration, management, andtroubleshooting. Removes and replaces components and peripherals to restoresystem operation. Installs and configures software operating systems andapplications. Provides service to end-users for operation, restoration, andconfiguration of information systems. Reports security incidents and executescorrective security procedures.

  • Actsas the central contact responsible for scheduling and organizing point to point and multipoint audio andvideoconferences conferences

  • Ensures that eachvideoconference room is reserved as required by the COR

  • Coordinates withusers and remote site facilitators on special equipment or room configurationrequirements

  • Provides anoverview of the videoconferencing settings as options (mode, microphone use,etc.) to remote and onsite videoconferencing training for room facilitators,conference participants and equipment users

  • Track and manageutilization of video conferencing rooms. To include the following tasks:Maintain, troubleshoot and remediate VTC suite, conduct periodic test calls,support all video conferencing equipment and peripheral devices, contactenterprise videoconferencing technical support staff should technical issuesarise and assist in advanced troubleshooting, load and configurevideoconferencing software applications, troubleshoot connection anomalies toensure optimum operation in compliance with Defense Intelligence SecurityAgency (DISA) Security Technical Implementation Guides (STIGs) and AFNETOPSdirectives

  • Is readily availableat COR identified VTCs for immediate problem identification and resolution

  • Perform andenforce IA policies and procedures in compliance with DISA STIGs and AFNETOPSdirectives for C2 and Intelligence Systems. Maintain, load, safeguard, anddestroy cryptographic material provided by the government in support ofassigned VTC equipment as required by the COR elected for the meeting andconduct

  • Provide Client SystemAdministrator support to OSC personnel as required, coordinate with basecommunications squadron, install software on desktop computers, trouble shootclient issues

Laborer/Helper 01/2008 to 03/2011
VT Micom Virginia Beach, VA
  • Operated in severalcommunications installations on the USS Arleigh Burke, USS Porter, USS DonaldCook, USS Ponce, USS Carl Vinson, and USS Kearsarge

  • Performed inGIG-E, SHF, CENTRIX, and SESS installations

  • Operated powertools such as grinders, reciprocating saws, chop saws, power drills, and bandsaws to cut, grind, drill, and feather metal platforms, bulkheads, foundations,and various other metal works

  • Performed inseveral cableway installations including CAT 5, Fiber Optic, 550 and 450Coaxial Heliax, and power cables. Built CAT 5 RJ-45 connectors

  • Performedcosmetics including painting, sanding, banding, and lagging

  • Fabricatedcableway runs

  • Open and closedMCT's and MCP's

  • Closed collarsgoing from one room to another using rise and nepseal and rise

Currently Enrolled: Computer Science Saint Leo University - Saint Leo, FL
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Resume Details

This is a real resume for a Shipboard IT Technician in Chesapeake, Virginia with experience working for such companies as Sra International, United States Air Force Reserves, Constellation West. This is one of the hundreds of Shipboard IT Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Shipboard IT Technician resume.

Previous Companies:

  • SRA International
  • United States Air Force Reserves
  • Constellation West

Previous Job Positions:

  • Shipboard IT Technician
  • Knowledge Operations Manager
  • OSC Client Systems Administrator
  • Video Teleconference Support
  • Laborer


  • Saint Leo University

Level of Education:

  • Currently Enrolled

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