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Paducah McCracken E911 - Shift Supervisor Resume Example

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Jacob Jones
XXXX XXXXXXXX XX, PELHAM, NY 10803
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Seasoned telecommunicator with more than 13 years of experience in fast-paced emergency communications. Excellent communication and clerical skills. Track record of achieving exceptional results in communications  and supervision.

Skills
  • Administration and Management
  • Active Listening
  • Coordination
  • Monitoring
  • Judgment and Decision Making
  • Social Perceptiveness
  • Management of Personnel Resources
  • Clerical
  • Telecommunications
  • Public Safety and Security
  • Personnel and Human Resources
Experience
Shift Supervisor Sep 2005Present Paducah McCracken E911 Paducah, ky
  • Responsible for shift staffing coverage Responsible for fielding and investigating complaints Responsible for contacting appropriate personnel for equipment malfunctions Responsible for yearly evaluations on shift personnel Responsible for the day to day operations and maintaining shift moral Responsible for the training of new telecommunicatiors Lerner New York PaducahKY.
  • Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
  • Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
  • Instruct employees or provide on-the-job training.
  • Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.
  • Set up employee work schedules.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Telecommunicator Jan 2002Present Paducah-McCracken E911 PaducahKY
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Provide relay service for hearing-impaired users.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Receive incoming calls for service for police, fire and ems in McCracken county and the city of Paducah Record details of calls, dispatches and messages Maintain access to, and security of, highly sensitive materials Dispatch first responders to calls for service via radio equipment Log all calls for service into the computer aided dispatch system Enter and file official records into the NCIC system Previously responsible for training of new employees Paducah-McCracken E911 PaducahKY.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Co-Manager Jan 1998Jan 2002 Lerner New York Paducah, KY
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Establish credit policies and operating procedures.
  • Responsible for weekly payroll and scheduling Responsible for the orientation and training of new employees Responsible for daily banking procedures .
Assistant Manager Jan 1996Jan 1998 Goody's Family Clothing Paducah, KY
  • Resolve customer complaints regarding sales and service.

  Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
  • Responsible for daily banking procedures.
Education
High School Diploma May 1994 BALLARD MEMORIAL HIGH SCHOOL Richmond, KY
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Resume Details

This is a real resume for a Shift Supervisor in PELHAM, New York with experience working for such companies as Paducah Mccracken E911, Paducah Mccracken E911 Paducahky, Lerner New York. This is one of the hundreds of Shift Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Shift Supervisor resume.

Previous Companies:

  • Paducah McCracken E911
  • Paducah McCracken E911 PaducahKY
  • Lerner New York

Previous Job Positions:

  • Shift Supervisor
  • Telecommunicator
  • Co Manager
  • Assistant Manager

Schools:

  • BALLARD MEMORIAL HIGH SCHOOL

Level of Education:

  • High School Diploma

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