Pilot Travel Center - Shift Leader Resume Example

Evelyn Howard

XXXX XXXXXX XXXX, Amarillo, TX 79106

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXX

Professional Summary

As a dedicated Shift Lead with 3 years of experience combining management and customer service expertise in sales and food production at travel centers, I exhibit my hard work by driving high sales in both slow and busy shifts. Maintaining an orderly and neat store floor at all times is also one of my top priorities.

Skills

Customer and Personal Service
Administration and Management

Time Management
Judgment and Decision Making

Public Safety and Security
Food Production

Experience

Shift Leader Aug 2011－Present Pilot Travel Center － Amarillo, Tx

Enforce safety and sanitation regulations.
Direct and coordinate the activities of employees engaged in customer service and maintenance of the store.
Confer with other supervisors to coordinate operations and activities within the store.
Plan and establish assignments, and production sequences to meet company goals.
Conduct employee training in store operations and safety procedures, or assign employee training to experienced workers.
Keep records of employees' attendance and hours worked.
Confer with management or subordinates to resolve worker problems, complaints, or grievances.
Recommend or implement measures to motivate employees and to improve customer service and work efficiency.
Direct vendors, both retail and service, as to their responsibilities and ensure their duties are performed to company standards.
Direct deli production and assist when needed.

-Prepare the foods and stock supplies

-Record temperatures on foods and equipment

Fill in as cashier or maintenance when needed

Taxi Driver Apr 2011－Jul 2011 Ace's Taxi － Amarillo, Tx

Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
Arrange to pick up particular customers or groups on a regular schedule.
Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
Notify dispatchers or company mechanics of vehicle problems.
Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.
Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
Pick up passengers at prearranged locations.
Record name, date, and taxi identification information on trip sheets, along with trip information such as time and place of pickup and drop-off, and total fee.
Turn the taximeter on when passengers enter the cab, and turn it off when they reach the final destination.
Collect fares or vouchers from passengers and make change or issue receipts as necessary.
Provide passengers with information about the local area and points of interest, or give advice on hotels and restaurants.

Front Desk Clerk Feb 2011－May 2011 Excutive Inn － Amarillo, Tx

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Cook Jun 2010－Nov 2010 Gillis Grocery － Gillis, La

Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Measure ingredients required for specific food items being prepared.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Wash, cut, and prepare foods designated for cooking.
Serve orders to customers at windows, counters, or tables.
Pre-cook items such as bacon, to prepare them for later use.
Mix ingredients such as pancake or waffle batters.

Overnite Stocker Apr 2009－May 2010 Walmart #755 － Amarillo, Tx

Answer customers' questions about merchandise and advise customers on merchandise selection.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.

Education