Hair Cuttery - Shift Leader Resume Example

Ceira M Leuemnae

XXX X XXX XXXXXX XXXX XXXX, Waynesboro, VA 22980

Ph: XXXXXXXXXX

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Professional Summary

A dedicated, hardworking individual. Who is highly motivated and punctual.

Experience

Shift leader / Stylist Aug 2016 ‐ Current Hair Cuttery ‐ Waynesboro, VA

Shampoo, rinse, condition and dry hair and scalp with water, liquid soap, or other solutions.

Night Auditor / Front Desk Clerk Apr 2014 ‐ Aug 2016 Residence Inn by Marriott ‐ Waynesboro, VA

Clean and maintain lobby and common areas restocking supplies and watering plants.

Contact housekeeping or maintenance staff when guests report problems.
Process all payments. Demonstrate proper front desk cashiering and hotel receivables processes
Balanced and audits for room revenue accuracy, room and tax charges, cashier reports, guest and house accounts, food and beverage revenue.
Complete incident reports, daily activity reports or other documentation as needed.
Manage a multi-line telephone, answering all guest inquiries and sending calls to the appropriate destination.
Process check-ins and check-outs, as well as room assignments and folio charges.

Merchandise Handler / Cashier / Sales Associate Mar 2011 ‐ Apr 2014 Cracker Barrel Old Country Store ‐ Waynesboro, VA

Unload boxes of merchandise from delivery truck.
Set and maintain store displays.
Perform both sales floor and cash stand responsibilities through a shift.
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cracker Barrel Old Country Store Greet guests in a friendly manner.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example.
Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems.
Answer the telephone in a pleasant manner and ensure the Guest's needs are met.
Maintains a clean and organized work place.

Ecommerce / Customer Service / Cashier Feb 2012 ‐ May 2013 Peebles ‐ Staunton, VA

Greet and help guests whether it be in person or over the phone.
Operate cash register when needed.
In a timely manner pull and pack merchandise from the sales floor to fulfill eCommerce Orders by using order reports downloaded from store computer.
Operate computer system to complete the pull of orders and print shipping labels.
Troubleshoot and problem solve when necessary.
Ensure customer service when packing the orders.
Maintain knowledge of the sales floor and departments.
Maintain a clean and neat eCommerce work area.
Ability to work independently and efficiently.
Effective verbal and written communication skills.
Multi-task efficiency .
Strong organizational and time management skills.

Education