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Coffee Bean & Tea Leaf - Shift Lead Resume Example

Skylar Simmons
Professional Summary

Dedicated Shift Lead with more than 10 years of experience combining management and customer service expertise in a fast-paced environment. Confident in ability to manage others, problem solve, provide great customer service, maintaining store cleanliness, training new members, and fostering teamwork. Handles tasks with accuracy and efficiency as well as representing the brand in a professional demeanor at all times.

Coffee Bean & Tea Leaf Fountain Valley, CA Shift Lead Aug 2009Present
  • Assisted the manager on schedule making and any upcoming events

  • Track and manage costs of goods for all aspects of operation including sequencing inventory and reviewing sales forecast

  • Provided training for new team members, shift leads, and manager-in-training as part of my development for MIT

  • Assisted the District Manager on TQE scores for other stores on compliance to cleanliness and SOPs

  • Manage and empower team to meet or exceed district goals set by the company

Starbucks Fountain Valley, CA Shift Lead Feb 2003Jan 2009
  • Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

  • Ensure staff carried out responsibilities according to the standards set by Starbucks 

  • Prepared and handled all deposits and drops

  • Weekly checks on QASA for store cleanliness  

Diedrich's Coffeehouse Irvine, CA Barista Jan 2000Apr 2002

  • Take customer orders and convey them to other employees for preparation. 

  • Prepare or serve menu items, such as drinks or sandwiches.

  • Clean or sanitize work areas, utensils, or equipment.

Pizza Hut Fountain Valley, CA Customer Service Representative Feb 1996May 1999
  • Take customer orders, explain special offers, suggestive sell additional items and enter order accurately in POS system 

  • Assist with prepping pizzas and handing off to drivers

  • Cleaning and maintaining restaurant
Cal State University, Fullerton Fullerton, CA Bachelor of Arts: Business Adminstration May 2012
District Team Member of the Month for Holiday, Coffee Bean & Tea Leaf 2011
Team Member of the District for TQE and Training, Coffee Bean & Tea Leaf 2014
ServSafe Certified for Managers, May 2014 - May 2019
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Resume Details

This is a real resume for a Shift Lead in Garden Grove, California with experience working for such companies as Coffee Bean & Tea Leaf, Starbucks, Diedrichs Coffeehouse. This is one of the hundreds of Shift Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Shift Lead resume.

Previous Companies:

  • Coffee Bean & Tea Leaf
  • Starbucks
  • Diedrichs Coffeehouse

Previous Job Positions:

  • Shift Lead
  • Barista
  • Customer Service Representative


  • Cal State University, Fullerton

Level of Education:

  • Bachelor of Arts

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