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SunTrust Mortgage - Servicing Invoice Administration Default Accounting Resume Example

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William Brown
XXXX XXX XXX XXXXX, Richmond, VA 23235
Professional Summary

Banking professional with 12 years experience providing exceptional service to customers while meeting or exceeding business goals. Team player with the ability to effectively communicate with management as well as internal and external customers. 
  • Accounting systems and software
  • Rapid data entry skills
  • Ledger and balance sheet competency
  • Compliance, banking laws and regulations
  • Practiced knowledge of bank security systems
  • Debt and credit management
  • Basic accounting skills
  • Account reconciliation
  • Bank reconciliations
  • MS Office proficient
  • Excel proficient
Servicing Invoice Administration-Default Accounting May 2012Present SunTrust Mortgage Richmond, VA
  • Process Mortgage Invoices for all Default Lines of Business via Invoice Management
  • Manually Re class payments from the Recoverable accounts to the non Recoverable accounts.
  • Complete Payment Error, Pending Payment Reports, Billing Exceptions Report, Denied Invoice Report and the daily Productivity Report (NIV report). 
  • Manage and distribute the default queues on a daily basis.
  • Research and analyze escalate payment issues via the default mailbox. 
  • Process Manual payments from Corporate Advance for Soldiers and Sailors clients.
  • Prepare the Default Accounting team for Audit.  
Credit Bureau Disputes Specialist/Trainer Apr 2009May 2012 SunTrust Mortgage Richmond, VA Research and resolve credit bureau disputes received via E-Oscar.  Accessed and retrieved credit bureau reports for the Foreclosure department. Trained all new hires in a side by side setting. Created training manuals, and other tools to make training more efficient.  Worked with Loss Mitigation, Bankruptcy, REO, and Foreclosure to ensure credit report, reports accurately.  
  •  Produced daily reports to management in reference to queue workflow. 
  • Consistently exceeded turn around times for providing credit bureau reports to Foreclosure group. 
  • Converted to Mortgage disputes, which helped decrease mortgage errors. ·       
  •  Adhered to Consumer Data Industry Association guidelines based on the Fair Credit Reporting Act for mortgage, and consumer reporting. ·        
  • Verified and obtained client's credit report information by conferring with the three major credit bureaus (Equifax, Experian, and TransUnion.) 
  • Thoroughly understood the credit dispute process, it's established production goals, and ensured those goals were met with consistency and accuracy. 
  • Fully validated creditor information, and performed manual authentication to detect and address fraudulent activity prior to responding to disputes in a timely and efficient manner. 
Default Specialist/Loan Counselor Mar 2007Apr 2009 SunTrust Mortgage Richmond, VA
  • Received inbound and outbound calls on delinquent first and second mortgages.  
  • Negotiated and presented options to customers to bring mortgages to a current status. 
  • Created repayment plans.  
  • Presented alternatives to foreclosure.  
  • Consistently ranked in top 5% of collectors in department
  • Selected by management team to train new hires 
Teller Feb 2006Feb 2007 Bank Of America Richmond, VA
  • Accepted payment on loans, processed deposits to accounts, refined withdrawal and cash advances.
  • Handled telephone inquiries and participated in cross selling other services. 
BBA J. Sergeant Reynolds Community College Richmond, VA Completed coursework towards BBA, 2004
High School Diploma Jun 2003 Manchester High School Richmond, VA
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Resume Details

This is a real resume for a Servicing Invoice Administration Default Accounting in Richmond, Virginia with experience working for such companies as Suntrust Mortgage, Bank Of America. This is one of the hundreds of Servicing Invoice Administration Default Accounting resumes available on our site for free. Use these resumes as templates to get help creating the best Servicing Invoice Administration Default Accounting resume.

Previous Companies:

  • SunTrust Mortgage
  • Bank Of America

Previous Job Positions:

  • Servicing Invoice Administration Default Accounting
  • Credit Bureau Disputes Specialist
  • Trainer
  • Default Specialist
  • Loan Counselor


  • J. Sergeant Reynolds Community College
  • Manchester High School

Level of Education:

  • BBA
  • High School Diploma

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