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Army and Air Force Exchange - Services Supervisor Resume Example

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Abigail Morgan
XXXX XXXXXXX XXX, Fort Lewis,WA 98433
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Responsible Customer Service supervisor proficient in all customer service/cash cage areas. Passionate and motivated, with a drive for excellence. 4 years in customer service/cash cage  and 4 years in contract specialist position.

Skills
  • English Language
  • Telecommunications
  • Foreign Language
  • Microsoft office
  • Transportation
  • Customer and Personal Service
  • Coordination
  • Monitoring
  • Administration and Management
  • Active Learning
  • Time Management
Experience
Services Supervisor: Sep 2010Aug 2014 Army and Air Force Exchange: Germany Contracting Specialist (Servives Supervisor) between AAFES headquarters in Dallas and the german contractors providing service to the US Soldiers stationed in Germany. Area of responsibility was the long term and short term vendors as well as the commodity stores on base, financial statements to the GM in order to determine increase or decrease in net earnings. Filing, email correspondence. Establishing new contract requirements for new contracts and getting new contractors familiarized with accounting and company policies as well as loss prevention and security policies. Monitoring monthly sales for stores and vendors, expenses and personnel cost for the overall Services facility. Preparing detailed spreadsheets on Microsoft Excel for Region Headquarters. Planning and executing special events (tent sales, special promotion events for the community, FRG back sales etc.). Monthly inspections to insure all contractual requirements and rules were being followed. Quarterly price surveys for all services on the german economy.  
Cash Cage/Customer Service HEADSUPERVISOR: Aug 2006Sep 2010 AAFES: GERMANY Maintaining store vault at required amount including counting the vault three times a day. Preparing previous  end of Day store deposit and preparing bank deposits in dollars and local currency. Giving out cash drawers to cashiers and balancing them out at the end of each shift. Searching for cause of overage or shortage in case the amount was over $5. In charge of CCP (Central cash colleting point for all AAFES facilities on the installation). Check cashing, Western Union transactions, layaways, refunds, scheduling of employees within the department and training of all employees to insure compliance with all AAFES policies and guidelines.
Education
Certificate: Dental Assistant Charter College , Fife, wa Expected graduation Aug 2015
GED , Apr 2004 University of Maryland in Germany, Schweinfurt
High School Diploma , Jul 1996 Walter-Rathenau Realschule , Germany
Awards

Superior Accomplishment Award from AAFES in 2010,

Excellence Award from AAFES in 2014

Additional Information
Graduated from AAFES Retail Management Academy (RMA) in June 2011.
Successfully Completed Red Cross Dental Assistant Program for Military spouses. Schweinfurt, Germany November 2004 - February 2005.
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Resume Details

This is a real resume for a Services Supervisor in Fort Lewis, Washington with experience working for such companies as Army And Air Force Exchange, Aafes. This is one of the hundreds of Services Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Services Supervisor resume.

Previous Companies:

  • Army and Air Force Exchange
  • AAFES

Previous Job Positions:

  • Services Supervisor
  • Cash Cage
  • Customer Service HEADSUPERVISOR

Schools:

  • Charter College
  • University of Maryland in Germany
  • Walter-Rathenau Realschule

Level of Education:

  • Certificate
  • GED
  • High School Diploma

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