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Cummins Atlantic - Service Writer Resume Example

Ava Rogers
XXXX XXX XXXXX XX, Charlotte, NC 28216
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Responsible service writer and parts professional, proficient in maintaining customer relationships throughout a repair in the service department and providing knowledge and support for parts customers.  Passionate and motivated, with a drive for excellence. 13 years in service and 2 years in parts.

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Social Perceptiveness
  • Persuasion
  • Administration 
  • Coordination
  • Service Orientation
  • Writing
  • Active Learning
  • Instructing
  • Clerical
  • Computers and Electronics
  • Mechanical
Experience
Service Writer / Parts Specialist Sep 2010Present Cummins Atlantic Charlotte, NC
  • Parts Professional Duties:

  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Prepare sales slips or sales contracts.
  • Receive payment or obtain credit authorization.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Discuss use and features of various parts, based on knowledge of machines or equipment.
  • Place new merchandise on display.

  • Service Writer Duties:

  • Schedule appointments with customers. 
  • Meet and greet service customers. 
  • Work with customer to identify required maintenance utilizing historical service data. 
  • Advise customers on necessary/suggested services. 
  • Estimate cost of mechanical, electric, or other repairs. 
  • Create quote for repairs to be made and explain estimate to customer to gain their understanding of all services provided. 
  • Determine progress of repair/service orders and inform customer accordingly. 
  • Address customer's questions/needs promptly and professionally. 
  • Review results of customer satisfaction surveys with service manager. 
  • Establish long-term positive relationships with customers. 
Inside Sales Support Oct 2007Oct 2009 H&E Equipment Charlotte, NC
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Monitor customer preferences to determine focus of sales efforts.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Represent company at trade association meetings to promote products.
  • Work directly with outside sales team to support customer requests for equipment sales
  • Mailed marketing correspondence through mass mailing utilizing Excel spreadsheets.
Mechanic Oct 2005Oct 2007 H&E Equipment Charlotte, NC
    Class B-C Mechanic: Lift equipment - Scissor Lifts, Boom Lifts, Reach Forklifts, and Warehouse Forklifts.
  • Repair and replace damaged or worn parts.
  • Dismantle and reassemble heavy equipment using hoists and hand tools.
  • Operate and inspect machines or heavy equipment to diagnose defects.
  • Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
  • Clean, lubricate, and perform other routine maintenance work on equipment and vehicles.
  • Read and understand operating manuals, blueprints, and technical drawings.
  • Examine parts for damage or excessive wear, using micrometers and gauges.
  • Repair, rewire, and troubleshoot electrical systems.
  • Research, order, and maintain parts inventory for services and repairs.
  • Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
Inside Sales ; Yard Crew and Small Eng Sep 2001Oct 2003 Nations Rent Charlotte, NC

  • Train customers' employees to operate and maintain equipment.
  • Prepare rental contracts and order forms.
  • Obtain credit information about prospective customers.
  • Demonstrate or explain products, methods, or services to persuade customers to rent products or use services.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product to meet customers' needs.
  • Practice demonstrations to ensure that they will run smoothly.
  • Repair and maintain gasoline engines used to power equipment such as portable saws, lawn mowers, generators, and compressors.
  • Adjust points, valves, carburetors, distributors, and spark plug gaps, using feeler gauges.
  • Record repairs made, time spent, and parts used.
  • Perform routine maintenance such as cleaning and oiling parts, honing cylinders, and tuning ignition systems.
  • Test and inspect engines to determine malfunctions, to locate missing and broken parts, and to verify repairs, using diagnostic instruments.
  • Show customers how to maintain equipment.
Air Crew Life Support Jul 1995Jul 1999 USAF Minot , ND Inspect and maintain all life saving equipment for air crew on the B-52 Bomber. This included helmets, masks, seat kits, parachutes, cold weather gear, and chemical warfare gear. Provided installation of the equipment into the planes and removed it as necessary for inspections.
Attended many training courses, included land survival, water survival, and instructors training. Provided training to aircrew annually for land survival, parachute operation, and chemical warfare. 
Safety manager for two years and also managed hazardous waste for the shop.
Education
Associate of Science: Automotive Technology Jun 2002 York Technical College Rock Hill, sc
High School Diploma May 1995 York Comprehensive High School York, SC
Nursing Aide Rowan Community College Kannapolis, nc
Bachelor of Arts: Business Belmont Abbey Belmont , nc
Additional Information
References
Gary Hicks 828-310-3413
Service Manager
Rush Truck Center Statesville
3 Years
Steve Willis 828-302-4645
Service Manager
MHC Kenworth Statesville
3 Years
Bobbie Price 704-249-5426
Warranty
City of Charlotte
3Years
Brian Sigmon 828-465-4089
Service Manager
Penske / Conover
3Years
Ken Stillwell 704-634-1672
Service Manager
Sealing Agents
2 years
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Resume Details

This is a real resume for a Service Writer in Charlotte, North Carolina with experience working for such companies as Cummins Atlantic, H&e Equipment, Nations Rent. This is one of the hundreds of Service Writer resumes available on our site for free. Use these resumes as templates to get help creating the best Service Writer resume.

Previous Companies:

  • Cummins Atlantic
  • H&E Equipment
  • Nations Rent

Previous Job Positions:

  • Service Writer
  • Parts Specialist
  • Inside Sales Support
  • Mechanic
  • Inside Sales

Schools:

  • York Technical College
  • York Comprehensive High School
  • Rowan Community College
  • Belmont Abbey

Level of Education:

  • Associate of Science
  • High School Diploma
  • Bachelor of Arts

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