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American Automotive - Service Writer Resume Example

Avery Ward
XXXX XXXXXXX XX, Spotsylvania, VA 22553
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Service-oriented service writer with an-almost 9 year background in the automotive industry. Core competencies include the ability to listen, a willingness to learn and desire to please, as well as great pride in the work and services I provide and perform.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Service Orientation
  • English Language
  • Writing
  • Systems Evaluation
  • Mechanical
Experience
Service Writer Jul 2014Present American Automotive Stafford, Va
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Welcome, address and condition new and old customers, to determine base cause of their concern; write up work orders and describe, in detail, the customer's problem, so that it may be properly addressed by the technician
  • Confer technician's findings to the customer; provide a written estimate showing both parts and labor needed, in detail
  • Maintain cleanliness and appearance of showroom and customer waiting areas
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Interact with customers to promote future business and positive experiences
Generator Technician Dec 2012Jan 2014 Webb GenTech Services Sterling, Va
  • Record details of repairs made and parts used.
  • Reassemble machines and equipment following repair; test operation; and make adjustments as necessary.
  • Dismantle defective machines for repair, using hand tools.
  • Test and replace electrical components and wiring, using test meters, soldering equipment, and hand tools.
  • Clean and lubricate parts.
  • Responsible for maintenance of large and small commercial and residential generator sets; both major and minor preventative maintenance services to include oil changes and fuel filter services
Service Writer Oct 2012Dec 2013 A&J Automotive Stafford, Va
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Responsible for writing up the customer and properly describing, in writing on the work order, customer complaints and concerns; once vehicle has been inspected, provide a written estimate to the customer, properly conferring all issues and problems in a way that is concise and easy to understand
  • Order parts and maintain proper inventory in relation to tickets or work orders still pending
  • Maintain the showroom and appearance of customer waiting areas
Service Writer Apr 2009Nov 2012 Stafford Tire and Auto/RICHHAP Stafford , Va
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Responsible for writing up customers, and properly relaying all customer concerns and complaints to the technician so that issues can be addressed in a timely manner
  • Pricing up invoices and providing written estimates to customers, to include an explanation of services to be rendered, why they are necessary, and what the repairs will achieve
  • Responsible for maintaining the customer showroom and waiting areas
  • Responsible for some scheduling/worker management
  • Ensure all customer complaints are addressed and resolved in the most efficient and least abrasive manner possible
Engineer/Generator Technician Aug 2005Aug 2011 United States Marine Corps Baltimore, MD
  • Dismantle and reassemble heavy equipment using hoists and hand tools.
  • Operate and inspect machines or heavy equipment to diagnose defects.
  • Repair and replace damaged or worn parts.
  • Ensure constant "field-readiness", to ensure gear is always available for Marines who require it
  • Provide basic maintenance and repair to units that require it, both in the field and in garrison
Education
High School Diploma: General Apr 2003 Benedictine High School/Military Institute Richmond, Va
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Resume Details

This is a real resume for a Service Writer in Spotsylvania, Virginia with experience working for such companies as American Automotive, Webb Gentech Services, A&j Automotive. This is one of the hundreds of Service Writer resumes available on our site for free. Use these resumes as templates to get help creating the best Service Writer resume.

Previous Companies:

  • American Automotive
  • Webb GenTech Services
  • A&J Automotive

Previous Job Positions:

  • Service Writer
  • Generator Technician
  • Engineer

Schools:

  • Benedictine High School/Military Institute

Level of Education:

  • High School Diploma

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