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Cheddars Casual Cafe - Service Team Leader Resume Example

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XXXX XXXXXXXXXX XXXX, North Liberty, IA 52317 XXXX XXXXXXXXXX XXXX, 52317, North Liberty IA | XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned service team leader with more than 10 years of experience in fast-paced restaraunt environment. Excellent people and problem solving skills. Track record of achieving exceptional results in training new team members and keeping guests satisfied.

Skills
  • Customer and Personal Service
  • Speaking
  • Critical Thinking and problem solving
  • Time Management
  • Education and Training
  • Administration and Management
  • Computers and Electronics
  • Money handling 
Experience
Service Team Leader 10/2013 to Current
Cheddar's Casual Cafe Coralville , IA
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
Banquet Server 06/2011 to 08/2014
Thunder Hills Country Club Peosta, IA
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Total checks, present them to customers, and accept payment for services.
Education
High School Diploma: May 2012 Western Dubuque High School - Epworth , IA
Business and Political Science University of Iowa - Iowa City , IA
Languages
Some Spanish, Some Mandarin Chinese
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Resume Details

This is a real resume for a Service Team Leader in North Liberty, Iowa with experience working for such companies as Cheddars Casual Cafe, Thunder Hills Country Club. This is one of the hundreds of Service Team Leader resumes available on our site for free. Use these resumes as templates to get help creating the best Service Team Leader resume.

Previous Companies:

  • Cheddars Casual Cafe
  • Thunder Hills Country Club

Previous Job Positions:

  • Service Team Leader
  • Banquet Server

Schools:

  • Western Dubuque High School
  • University of Iowa

Level of Education:

  • High School Diploma

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