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Apex Computer Systems Inc - Service Support Specialist Resume Example

Sebastian Green
XXXXX XXXXX XXXXXX XXX
Orlando, FL 32824
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Summary

Technical/System Analyst with more than 15years of experience with SunTrust Bank. Areas of expertise include Technical support resolving user issues,testing, customer service , reporting and documentation. Excellent communication and time management skills.Handles tasks with accuracy and efficiency.

Skills
  • CompTIA A+ Certified professional
  • CompTIA Network+ Plus Certified professional
  • CompTIA Security+ Certified professional
  • Ability to multi task
  • Accurate documentation and attention to detail
  • Experience working with different SunTrust Banking software and Computer Network System
  • Hardware and software Trouble shooting experience.
  • Bank Call Center experience
  • Remote Access
  • Critical Thinking and coordination
  • Diagnose and resolve user issues
  • Self motivated to achieve peak job performance
Experience
Service Support Specialist Jul 2008Oct 2015 Apex Computer Systems Inc Orlando, Florida
  • Plan and execute the order processing for Computer hardware  at SunTrust depot .Processed computer hardware orders for SunTrust clients. 
  • Coordinate with  vendors for equipment ordering, research and to resolve client issues.
  • Prioritizing and distributing work as needed to make sure orders are delivered on time without missing SLA.
  • Processed Sunmart / Ariba / ITSP orders.
  • Generated  reports for Inventory management.
  • Plan or implement material flow management systems to meet production requirements.
  • Ensure carrier compliance with company policies or procedures for product transit or delivery.
Senior Technical Analyst - Solution Center Nov 2005Jun 2008 SunTrust Orlando, Florida
  • Provided second level remote technical support.
  • Responsible for troubleshooting complex PC related issues.
  • Knowledge of bank systems such as XPTR, OBIQ and other mainframe applications
  • Used Active directory users and computers to do maintenance on mailboxes and active directory accounts
  • Familiar with most SunTrust applications.
  • Created  procedure documents for first level Analyst
  • Worked as Escalation coordinator
Technical call Analyst - Solution Center Jan 2001Nov 2005 SunTrust Orlando, Florida
  • Computer technical Support to Bank Employees, trouble shoot computer hardware and software issues. 
  • Diagnosed and resolved user issues
  • Maintained high resolution rate
  • Provided SunTrust Employees with Excellent and prompt customer service.
  • Trained new Analyst on procedures
  • Coordinated  and interacted with different departments to resolve user issues.
Teller Jan 1999Jan 2001 SunTrust Altamonte Springs, FL
  • Enter customers' transactions into Bancstar Teller application to record transactions and issue computer-generated receipts
  • Provided clients with Excellent and prompt customer service.
  • Attended and completed several banking related courses.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Customer Service Representative Jan 1999Jan 2000 Montgomery Ward Toledo, Ohio
  • Customer Service.
  • Inventory management.
  • Sales
Education
Security + Certified Professional CompTIA Jun 2008
A+ certified Professional CompTIA Sep 2002
Network+ Certified Professional CompTIA Sep 2001
Certificate course: Personal Computer Hardware Orlando, FL Winter Park Tech Jun 2001
Cisco Networking Academy program: Networking Orlando, FL Winter Park Tech May 2001
MBA India BVP Institute of Management Jul 1994
Bachelor of Science India Kerala University Jul 1991
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Resume Details

This is a real resume for a Service Support Specialist in Orlando, Florida with experience working for such companies as Apex Computer Systems Inc, Suntrust, Montgomery Ward. This is one of the hundreds of Service Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Service Support Specialist resume.

Previous Companies:

  • Apex Computer Systems Inc
  • SunTrust
  • Montgomery Ward

Previous Job Positions:

  • Service Support Specialist
  • Senior Technical Analyst Solution Center
  • Technical call Analyst Solution Center
  • Teller
  • Customer Service Representative

Schools:

  • CompTIA
  • Winter Park Tech
  • BVP Institute of Management
  • Kerala University

Level of Education:

  • Certificate course
  • Cisco Networking Academy program
  • MBA
  • Bachelor of Science

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