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Old Dominion Freight Line - Service Operations Manager Resume Example

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Tmray Ecffoy
XXXXXX XXX XXXXXX XX, Callahan, FL 32011
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Professional Summary

Accomplished and energetic Service Center Manager with a solid history of achievement in the transportation industry with 25 years of experience in the LTL market place. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include all phases of operational management, sales, staffing, fleet maintenance, safety and DOT compliance.

Skills
  • Administration and Management
  • Judgment and Decision Making
  • Sales and Marketing
  • P&D and Platform Management
  • Education and Training
  • Management of Financial Resources
  • Able to communicate effectively
  • Operations Analysis
  • Quality Control Analysis
  • Public Safety and Security
  • Safety Compliance
  • Hiring and staffing
Experience
Service Operations Manager May 2014Current Old Dominion Freight Line Atlanta , GA
  • Manage operational policies and standards, and ensure all customer shipments are handled safely and error free. 
  • Plan, organize, and lead the work of subordinate staff to ensure that their work is accomplished in a manner consistent with organizational requirements.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Direct investigations to verify and resolve customer or shipper complaints.
  • Direct activities related to dispatching, routing, or tracking transportation vehicles and ensuring schedules are followed to satisfy customer requirements.
  • Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Serve as the leader of all front line supervisors, freight handlers, clerical and data entry team members.
Service Center Manager Feb 1990Apr 2014 Southeastern Freight Lines Jacksonville, FL
  • Plan, organize, and manage the work of the service center team to ensure that the work is accomplished in a manner consistent with organizational requirements and efficiency standards. Currently managed 52 P&D drivers, 51 freight handlers, 26 line haul drivers, 14 Leadership team members, 12 administrative associates and 3 Account Managers. Service Center handled an average of 825 I/B shipments, 450 BBK shipments and 675 O/B shipments. Managed the revenue generation process and three account managers.
  • Monitor spending to ensure that expenses are consistent with approved budgets.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Monitor operations to ensure that the service center team members comply with administrative policies and procedures, safety rules, and government regulations. Ensure all DOT rules and regulations are followed and in compliance at all times.
  • Direct activities related to inbound, P&D, outbound and line haul operations. Ensure all areas of operations meets or exceeds customer satisfaction requirements and maintains high levels of efficiency.
  • Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
  • Managed the hiring and staffing process for Service Center.
Education
Bachelor of Science : Business Administration Dec 1989 Florida Institute of Technology Melbourne, FL Dean's List with 3.4 GPA
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Resume Details

This is a real resume for a Service Operations Manager in Callahan, Florida with experience working for such companies as Old Dominion Freight Line, Southeastern Freight Lines. This is one of the hundreds of Service Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Operations Manager resume.

Previous Companies:

  • Old Dominion Freight Line
  • Southeastern Freight Lines

Previous Job Positions:

  • Service Operations Manager
  • Service Center Manager

Schools:

  • Florida Institute of Technology

Level of Education:

  • Bachelor of Science

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