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Lynch Chrysler - Service Manager Resume Example

Claire Diaz
XXXX XXXXXX XXX , Greendale, WI 53129
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented Professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Business manager and Service advisor with specialized knowledge in the Automotive industry management and operating multiple units at one time with great success in meeting or exceeding sales quotas.

Skills
  • Administration and Management
  • Customer and Personal Service
  • Monitoring
  • Active Learning
  • Judgment and Decision Making
  • Complex Problem Solving
  • Mathematics
  • Coordination
Experience
Service Manager Dec 2013Feb 2015 Lynch Chrysler, Dodge & Jeep East Troy, WI Overseen Entire Service Department operations, Handling Customer Complaints and concerns, Monitoring Technician work efficiency, quality control on all service repairs. Worked closely with Service advisors keeping customer satisfaction with a high level of success, monitoring repair order counts, sales revenue and reviewing the advisors progress daily, weekly and monthly to assure the department achieves projected goals and strives towards a increase in profits. Also in charge of maintaining shop including tools, machines and equipment.
Service Advisor Nov 2012Dec 2013 Griffin Ford and Chrysler dealers. Waukesha, WI

Set Appointments, Advise customers of any repairs and/or any OEM suggested maintenance on their vehicles and proceed to sell these items to the customers. Monitor work in progress and keep customer updated throughout their visits to the dealerships. Building professional relationships with each and every customer which in turn built trust between me and the customers to increase the chances of the customers returning and becoming a regular customer when their vehicle is in need of any maintenance or repairs. Assisted in dispatching repairs to correct technicians to assure the problems were diagnosed properly the customers very first visit. Closing all the repair orders by contacting customers, notifying them the total amount and answering any further questions or concerns while making sure the customer is 100% satisfied with everything before they arrive to pick up their vehicle. Then final delivery takes place.

Franchise Business Consultant/ Regional Manager Apr 2009Nov 2012 Sunshine Car Care Tallahassee, FL Franchise Business Consultant-
    • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Regional Manager-

  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

I was in charge of approx. 10 to 15 stores at this time. 10 were franchise locations where I worked closely with Franchise Owners and helped them maximize profits by following through in all areas listed above including hands on working with and training their store management teams making sure they are all following proper corporate procedures to ensure efficiency and quality is controlled and taught at each and every center. I would also assist with recruiting managers, assistants and technicians for corporate and franchise locations. The stores I was in charge of were spread across three states. Wisconsin, Illinois and Minnesota. These were all Quick Lube operations.    

Service Advisor Sep 2005Apr 2009 Braeger Chrysler Milwaukee, WI Wrote service repair orders, dispatched repairs to correct specialist/tech, followed up on progress and kept customers updated throughout process, recommended suggested repairs and any OEM maintenance items and closed sales making sure customers are taken care of 100% by making them comfortable with their decisions to buy services and build confidence and trust by educating customers properly by describing what repairs are being done and why.  
Area Manager Jul 1994Sep 2005 Great Lakes Lube Milwaukee, Wi
Education
GED : GENERAL Jun 1988 MATC Milwaukee, Wi
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Resume Details

This is a real resume for a Service Manager in Greendale, Wisconsin with experience working for such companies as Lynch Chrysler, Dodge & Jeep, Griffin Ford And Chrysler Dealers. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.

Previous Companies:

  • Lynch Chrysler
  • Dodge & Jeep
  • Griffin Ford and Chrysler dealers

Previous Job Positions:

  • Service Manager
  • Service Advisor
  • Franchise Business Consultant
  • Regional Manager
  • Area Manager

Schools:

  • MATC

Level of Education:

  • GED

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