Service ManagerAurora, Colorado
Goal-oriented Professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Business manager and Service advisor with specialized knowledge in the Automotive industry management and operating multiple units at one time with great success in meeting or exceeding sales quotas.
Set Appointments, Advise customers of any repairs and/or any OEM suggested maintenance on their vehicles and proceed to sell these items to the customers. Monitor work in progress and keep customer updated throughout their visits to the dealerships. Building professional relationships with each and every customer which in turn built trust between me and the customers to increase the chances of the customers returning and becoming a regular customer when their vehicle is in need of any maintenance or repairs. Assisted in dispatching repairs to correct technicians to assure the problems were diagnosed properly the customers very first visit. Closing all the repair orders by contacting customers, notifying them the total amount and answering any further questions or concerns while making sure the customer is 100% satisfied with everything before they arrive to pick up their vehicle. Then final delivery takes place.
I was in charge of approx. 10 to 15 stores at this time. 10 were franchise locations where I worked closely with Franchise Owners and helped them maximize profits by following through in all areas listed above including hands on working with and training their store management teams making sure they are all following proper corporate procedures to ensure efficiency and quality is controlled and taught at each and every center. I would also assist with recruiting managers, assistants and technicians for corporate and franchise locations. The stores I was in charge of were spread across three states. Wisconsin, Illinois and Minnesota. These were all Quick Lube operations.
This is a real resume for a Service Manager in Greendale, Wisconsin with experience working for such companies as Lynch Chrysler, Dodge & Jeep, Griffin Ford And Chrysler Dealers. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.
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