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Ed Voyles Acura - Service Manager Resume Example

Ejmas Ihrras
Professional Summary

Seasoned Service Manager with more than 30 years of experience in the automotive industry . Excellent customer service and decision making skills. Track record of achieving exceptional results in Customer retention and CSI Scores. Experience creating and implementing team building processes. 

  • Customer and Personal Service
  • Judgment and Decision Making
  • Time Management
  • Process Driven
  • Highly Organized
  • High level of CSI
Ed Voyles Acura Chamblee, Ga Service Manager Jul 2010Jan 2015

Implemented processes to create a smoother and more efficient work flow.

Raised profitability through cost controls on supplies and outside venders.

Created a training program for entry level technicians to help grow their potential and to ensure long term development for the dealership.

Maintained highest level of training of technicians and advisors in the zone.

Acura Precision Team Award Winner since 2008

Ed Voyles Acura Chamblee, Ga Service Advisor Apr 2005Jul 2010

Handled all of customers needs from repair to maintenance.

Worked with other advisors to enhance their skills from customer handling to time management.

Maintained a very high level of CSI on a consistent basis.

Gwinnett Place Honda Duluth, Ga Service Advisor Jun 2007Jun 2007 Worked with customers to advise needed repairs and maintenance. Suggested repairs based on needs and future repairs to build customer loyalty.
Peachtree Ford Chamblee, Ga Service Advisor Apr 1997Apr 2005

Advised customers of needed repairs and maintenance.

Worked with the other advisors to improve their customer handling skills and time management to improve CSI.

Goodyear Atlanta, Ga Store Manager Feb 1985Apr 1997

Started off as a general service technician, within 8 months I became service manager.

Handled all aspects of running a small business.

Trained sales people, handled inventory ordering and control.

Worked with customers to build loyalty for long term business relationships.

Acura Training Warranty Administration
Acura Training Advanced Customer Service
Acura Training Service Management
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Resume Details

This is a real resume for a Service Manager in Suwanee, Georgia with experience working for such companies as Ed Voyles Acura, Gwinnett Place Honda, Peachtree Ford. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.

Previous Companies:

  • Ed Voyles Acura
  • Gwinnett Place Honda
  • Peachtree Ford

Previous Job Positions:

  • Service Manager
  • Service Advisor
  • Store Manager


  • Acura Training

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