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Cascade Marine Center - Service Manager Resume Example

Esphten A. Tsulhz
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XXXXX XXXXXX XXX XXXXX
Port Richey, FL 34668
34668, Port Richey FL
Professional Summary

I provide exemplary customer service and impeccable attention to detail to all tasks regardless of the industry or service to ensure a positive customer/guest experience.

Skills
  • HAACP trained
  • Excellent Customer Service Skills
  • Extensive wine experience
  • Experience in various POS systems
  • Excellent cash handling and reconciliation skills
  • Forklift Driver
  • Certified Mercury Outboard Technician
  • Certified Mercruiser Technician
  • Yamaha 5-Star certified
Experience
Certified Marine Technician Apr 2014Current Pelican Marine Center Hudson, FL

Diagnose, repair and install Mercury, Yamaha and Evinrude outboard engines and Mercruiser inboard/outboard engines and outdrives.  Perform routine and scheduled maintenance including oil changes and tune ups.  Use Mercury, Yamaha and Evinrude diagnostic software to identify and repair engine malfunction.  Perform repairs and maintenance on boat trailers and all plumbing, electrical and structural systems on various boats.  

Certified Marine Technician Oct 2013Apr 2014 MarineMax Clearwater Clearwater, FL

Diagnosed, repaired and installed Mercury outboard and Mercruiser engine packages and outdrives.  Worked closely with service advisors and service managers to effect proper repair and return of Sea Ray, Boston Whaler and Sailfish boats to customers.  

Service Manager Sep 2009Sep 2013 Cascade Marine Center Portland, OR

Responsible for service department including 3 mechanics to repair, diagonose and install Mercury, Yamaha, Suzuki, Honda and Evinrude outboard engines as well as Mercruiser and Volvo Penta sterndrive engines and outdrive packages.  

Server and Certified Trainer Jul 2008Aug 2009 Bonefish Grill Kissimmee, FL

Provided exemplary customer service to guests in a polished casual dining environment.  Trained new service staff in all aspects of guest service pertaining to company policies and guidelines.

Assistant Manger May 2004Apr 2008 HOTLIPS Pizza - PSU Portland, OR

Directed a staff of 7 in-store employees and 2 delivery drivers to ensure store profitability and positive guest satisfaction at all times. Chairman of the Hot Lips Pizza safety committee.

Manager Jan 2001May 2004 The Boston Deli at Nike World Campus Beaverton, OR

Directed a staff of 8 employees to prepare Starbuck's espresso, breakfast/ lunch sandwiches, pastries, pizza, lunch entrees and smoothies in Nike CEO Phil Knight's personal dining establishment.  Directed 2 satellite espresso carts.  Worked closely with Nike PR to coordinate signature smoothies/TV commercials including, "Young Love", "The Angry Chicken" and "Scary Cat" during Nike Presto launch.

Education
Certificate of Completion in Marine Technology Sep 2009 Marine Mechanics Institute Orlando, FL

Completed 14 month program in marine technology including OEM training in Mercury Outboard, Mercruiser Sterndrive engines and outdrives, Honda Outboard, Suzuki Outboard, Evinrude Outboard, Volvo Penta sterndrive engines and outdrives, Volvo Penta Diesel engines and personal watercraft.  Maintained 3.85GPA and 98.5% attendance rate.  MMI Directors list for base courses 1-10.. 

0311 Infantry Nov 1988 United States Marine Corps Reserve Harrisburg, PA

Meritorious promotion to E-2 upon completion of basic training.  USMC Board of Governor's Marksmanship Award.  Activated under presidential order for duty in Operation Desert Storm. 

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Resume Details

This is a real resume for a Service Manager in Port Richey, Florida with experience working for such companies as Pelican Marine Center, Marinemax Clearwater, Cascade Marine Center. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.

Previous Companies:

  • Pelican Marine Center
  • MarineMax Clearwater
  • Cascade Marine Center

Previous Job Positions:

  • Service Manager
  • Assistant Manger
  • Manager

Schools:

  • Marine Mechanics Institute
  • United States Marine Corps Reserve

Level of Education:

  • Certificate of Completion in Marine Technology
  • 0311 Infantry

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