Service Manager
Aurora, Colorado
I provide exemplary customer service and impeccable attention to detail to all tasks regardless of the industry or service to ensure a positive customer/guest experience.
Diagnose, repair and install Mercury, Yamaha and Evinrude outboard engines and Mercruiser inboard/outboard engines and outdrives. Perform routine and scheduled maintenance including oil changes and tune ups. Use Mercury, Yamaha and Evinrude diagnostic software to identify and repair engine malfunction. Perform repairs and maintenance on boat trailers and all plumbing, electrical and structural systems on various boats.
Diagnosed, repaired and installed Mercury outboard and Mercruiser engine packages and outdrives. Worked closely with service advisors and service managers to effect proper repair and return of Sea Ray, Boston Whaler and Sailfish boats to customers.
Responsible for service department including 3 mechanics to repair, diagonose and install Mercury, Yamaha, Suzuki, Honda and Evinrude outboard engines as well as Mercruiser and Volvo Penta sterndrive engines and outdrive packages.
Provided exemplary customer service to guests in a polished casual dining environment. Trained new service staff in all aspects of guest service pertaining to company policies and guidelines.
Directed a staff of 7 in-store employees and 2 delivery drivers to ensure store profitability and positive guest satisfaction at all times. Chairman of the Hot Lips Pizza safety committee.
Directed a staff of 8 employees to prepare Starbuck's espresso, breakfast/ lunch sandwiches, pastries, pizza, lunch entrees and smoothies in Nike CEO Phil Knight's personal dining establishment. Directed 2 satellite espresso carts. Worked closely with Nike PR to coordinate signature smoothies/TV commercials including, "Young Love", "The Angry Chicken" and "Scary Cat" during Nike Presto launch.
Completed 14 month program in marine technology including OEM training in Mercury Outboard, Mercruiser Sterndrive engines and outdrives, Honda Outboard, Suzuki Outboard, Evinrude Outboard, Volvo Penta sterndrive engines and outdrives, Volvo Penta Diesel engines and personal watercraft. Maintained 3.85GPA and 98.5% attendance rate. MMI Directors list for base courses 1-10..
Meritorious promotion to E-2 upon completion of basic training. USMC Board of Governor's Marksmanship Award. Activated under presidential order for duty in Operation Desert Storm.
This is a real resume for a Service Manager in Port Richey, Florida with experience working for such companies as Pelican Marine Center, Marinemax Clearwater, Cascade Marine Center. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.
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