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Applebees - Service Manager Resume Example

Benjamin Taylor
XXXX XXXXXXX XXX, Maple Plain, MN 55359
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

I have always had a nack for working with people.  It makes me happy to make someone else happy.  In life I know that I will always be a student and love to learn new things and pass them down to others.  I am motivated to keep the line and yet make sure everyone can have fun doing it.  Being a Mom I am very good at multitasking and staying calm.  I have a sense of urgency and will do what ever it takes to make sure things are done correctly and effective.  I love working with the people and there is no greater feeling you get when you can turn someone's day around.  I am reliable, goal-orientated, dedicated,hardworking, and enthusiastic.  I do have the following certifications: Food safety, SSA, CNA certificate, and have taken many management classes.  I believe in this business every plate goes out right and every guest leaves happy.

Professional References: 


Tonia Persons (was my GM for 6 years with Applebee's)  763-442-0686


Lisa (mnger at Haven Homes)  763-479-1993


Dani Lundstrom (co-mnger) 950-220-4920



Skills
  • Administration and Management
  • Active Listening
  • Critical Thinking
  • Monitoring
  • Judgment and Decision Making
  • Time Management
  • * Make people laugh
  • * Turn bad situations into good
  • * Leading by example
Experience
Service Manager Dec 2006Present Applebee's Delano, MN
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
CNA Aug 2003Feb 2007 Haven Homes Maple Plain, MN

    * Taking care of elderly

    * Making sure all paper work was filled out correctly

    * Making families were happy

    * Passing all state laws (state of Minnesota)

    * Restorative Aide (Making sure all residents had a quality of life)

  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Education
High School Diploma : General May 1993 Delano Highschool Delano , MN
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Resume Details

This is a real resume for a Service Manager in Maple Plain, Minnesota with experience working for such companies as Applebees, Haven Homes. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.

Previous Companies:

  • Applebees
  • Haven Homes

Previous Job Positions:

  • Service Manager
  • CNA

Schools:

  • Delano Highschool

Level of Education:

  • High School Diploma

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