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Airport Acura - Service Manager Resume Example

Charles Collins
XXXX XXXXXXX XXX, Mentor, OH 44060
Professional Summary

Experienced with internal and external customers, with a focus on getting to know both my clients and employees.  Excellent track record at exceeding client employee and manufacture expectation by delivering an honest concern for their interests not only today but in the future.  Detailed focused on today and future goals with a concern for a complete approach to managing assets while controlling costs.


Administration and Management Personnel and Human Resource functions

Safety Administrator Business Forecasting

Training Coordinator Departmental Cooperation

Decision Making & Multitasking Operations Management

Sales and Marketing 

Service Manager Aug 2012Present Airport Acura Cleveland, Oh Provide above standard client relations. Manage a service sales team of three to meet sales objectives.  Responsible for maintaining a service repair team capable of meeting the demand of the dealership. The pivot person with the sales and parts department to meet clients requests.  Responsible for training objectives in the fixed operations department.  Implementing and training Accelerated Service Team.  Determining compensation plans to maximize productivity and lead individual employees to reach their potential.  Develop schedules to meet the demands of our clients.  Complete daily sales tables and evaluate potential lost opportunities. Complete market studies to determine up to date pricing structure.  Responsible for all marketing including direct mail, internet and point of sale materials. 
ASM, Shop Foreman, Warranty Administrator and Store Manager Oct 2007Aug 2012 Motorcars Cleveland Heights & Downtown Locations, Oh

Started as Assistant Service Manager. Responsible for direct client relations and sales.  Completed all necessary and optional classes to become Certified Toyota ASM and Warranty Administrator.  Lead manager on Saturdays before taking over the roll as the Shop Forman and the Warranty Administrator.  Reduced the suspended claim to from over $250k to below $2000 when I left to go to Acura.  I was responsible for training and day to control of 15 plus technicians.  Responsible for running the shop, maintaining equipment, and linking the service writers to the technicians. I took over control of the downtown service center.  I was responsible for all marketing, client relations, and employee interactions.  I controlled all day to day operations as the store manager.

Service Director Jan 1992Oct 2007 Zarzour Nissan/Chevy Willoughby , Oh I started in carwash and the detail shop.  I became  proficient in all aspects of automotive detailing.  I worked my way up through the lube bay to full flat rate technician.  Completed all training and requirements to become an ASE Certified Master Technician with L1 Certification, Nissan Senior Technician in Engine and Engine Performance, and the Isuzu Lead Master Technician.  When Isuzu was sold I switched to a service writer for 8 months before taking over as Service Director, Collision center manager, and Warranty Administrator.  I was responsible for all the daily activity, marketing, and training in the service and collision center.  I took over similar activities when the Nissan store was sold and Zarzour took over the Chevy store.
MBA: Business Administration May 2009 Franklin University Columbus, Oh I completed the standard MBA coursework with a 3.6/4.0 GPA.
BBA: Management & Accounting Dec 2005 Franklin University Columbus, oh I completed a full field of study in both Accounting and Business Administration. I studied business sales, marketing, and financial accounting with a 3.5/4.0 GPA.
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Resume Details

This is a real resume for a Service Manager in Mentor, Ohio with experience working for such companies as Airport Acura, Motorcars, Zarzour Nissan. This is one of the hundreds of Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Manager resume.

Previous Companies:

  • Airport Acura
  • Motorcars
  • Zarzour Nissan

Previous Job Positions:

  • Service Manager
  • ASM
  • Shop Foreman
  • Warranty Administrator and Store Manager
  • Service Director


  • Franklin University

Level of Education:

  • MBA
  • BBA

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