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JetBlue Airways - Service Lead Resume Example

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Ella Peterson
  • XXXX XXXXXXXXXX XXX XXX XXX, Alexandria, VA 22314
Professional Summary
Airport Operations crew member, with 15 years of Customer Service experience including Customer Service Lead, Flight Operations Coordinator, Airport Operations Liaison, and Crew Member in Charge.

Proficient in all Microsoft applications in both Mac and Windows platforms   Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Visio)Type speed of 60 words per minute

Service Lead, Flight Operations Coordinator Crew Member in Charge, 05/2006 to Present
JetBlue Airways

  • Airport Operations crew member, with 15 years of Customer Service experience including Customer Service Airport Liaison to all new hires for approximately two years; CIC (Crewmember in Charge) for five years to assist station leadership during conferences and vacations; Assisting all fellow crew members during irregular operations including re-bookings, ticket exchanges, delays and cancellations as an Airport Operations Lead; Super User during Sabre cutover with a vast knowledge of the entire system; Baggage Service experience including the training of all crew members with the arrival of NetTracer. Cross trained to work Ground Operations.
  •  Station Operations Coordinator-Relayed departure, arrival, delay, cancellation, tail swap aircraft and airfield status to all departments including airports, ramp, and maintenance as well as other information, using radio equipment.
  • Created from start to finish all gate assignments for inbound/outbound aircraft as well as closely monitoring via video camera all JetBlue gates to ensure flights were departing on time.
  • Received all delayed departure information from airport leads and supervisors and filed all delay reports.
Grand Circle Travel
  • n Handling of trip re-routes and cancellations due to low performance; Booking of air travel via Sabre.
Passenger Planner/Flight Operations Coordinator, 08/2000 to 10/2004
America West Airlines
  • consisted of rerouting and re-booking customers due to delays and canceled flights, coordinating with members of station leadership during irregular operations, as well as gate planning and working closely with maintenance and system operations.
  • Passenger Service Representative/Lead assisted all ticket counter/gate agents with irregular operations, re-accommodating during overbooked flights and cancellations, and assisting agents with irate passenger complaints.
High School Diploma: Jun 1999 Basic High School - Henderson, nv
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Resume Details

This is a real resume for a Service Lead in Alexandria, Virginia with experience working for such companies as Jetblue Airways, Grand Circle Travel, America West Airlines. This is one of the hundreds of Service Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Service Lead resume.

Previous Companies:

  • JetBlue Airways
  • Grand Circle Travel
  • America West Airlines

Previous Job Positions:

  • Service Lead
  • Flight Operations Coordinator Crew Member in Charge
  • Passenger Planner
  • Flight Operations Coordinator


  • Basic High School

Level of Education:

  • High School Diploma

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