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Sherwood Automotive - Service Director Resume Example

Matthew Harris
Professional Summary
Confident and high energy individual that has vast fixed operation skill set . Excellent people skills believes relationship building key to success.
  • Leadership - good rapport with associates - good buy in to concepts necessary to meet individual / team objectives.
  • Planning - ability to set attainable objectives that all associates are aware of daily.
  • Training - consistent / daily approach to associates improvement thru group and on-on-one communication.
Service Director 08/2014 to 02/2015
Sherwood Automotive Salisbury, Md

Responsible for (4) service repair facilities. Directed daily operations of  40 employees to meet customer satisfaction / profit goals as developed with ownership.

Service Director 12/2013 to 08/2014
Al Packer's White Marsh Ford Middle River, Md

Responsible for implementing training for service lane personnel to improve customer satisfaction and $$$/RO performance. Handled traffic flow in service facility which resulted in a 15% increase in shop efficiency.

Fixed Operation Manager 08/2012 to 12/2013
Toyota of Southern Maryland Lexington Park, Md
Responsible for parts and service performance of both Toyota and Hyundai franchises . Directed staff of 30 employees . Improved shop efficiency by up to 26% by realigning staff into super team format.
District Service Manager 03/2008 to 08/2012
Jim Moran and Associates Deerfield Beach, Fl

Develop relationship with dealer principals and fixed operation staff to further our companies ability to provide world class F&I products.

Trained fixed operations staff on customer handling skills when F&I products were used in service department. Set-up dealer's service departments to sell F&I products on service lane .

Bachelor of Science: Biology / Business Administration May 1978 Widener University - Chester, Pa
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Resume Details

This is a real resume for a Service Director in Ocean City, Maryland with experience working for such companies as Sherwood Automotive, Al Packers White Marsh Ford, Toyota Of Southern Maryland. This is one of the hundreds of Service Director resumes available on our site for free. Use these resumes as templates to get help creating the best Service Director resume.

Previous Companies:

  • Sherwood Automotive
  • Al Packers White Marsh Ford
  • Toyota of Southern Maryland

Previous Job Positions:

  • Service Director
  • Fixed Operation Manager
  • District Service Manager


  • Widener University

Level of Education:

  • Bachelor of Science

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