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Lowes Home Improvement - Service Desk Associate Resume Example

Nkleae Eprkar
  • XXXXX XXXXXXXXXX XXXXX, Spring Hill, FL 34609
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Responsible Service Associate proficient in customer service and leadership. Passionate and motivated, with a drive for excellence. Eight years in sales and clerical positions.

Skills
  • Customer and Personal Service
  • Active Listening
  • Time Management
  • Computers and Electronics
  • Speaking
  • Critical Thinking
  • Judgment and Decision Making
  • Active Learning
  • Social Perceptiveness
  • Complex Problem Solving
  • Persuasive negotiation
  • Telecommunications
  • Management of Financial Resources
  • Sales and Marketing
Experience
Service Desk Associate, 03/2015 to Current
Lowe's Home Improvement Brooksville, FL
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals or departments.
  • Use computers to perform returns and sales as well as input necessary information about client's orders.
  • Complete order receipts.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Obtain merchandise from bins or shelves.
  • Keep records of out-going orders.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Solicit sales of new or additional services or products.
Deli Associate, 08/2013 to 02/2016
Winn-Dixie Brooksville, FL
  • Prepare daily food items, and cook simple foods such as sandwiches, salads, fried foods, ribs, and rotisserie chicken using proper safety precautions and sanitary measures.
  • Wash dishes, cookware and silverware after food preparation.
  • Slice deli meats and cheeses upon customer's order.
  • Check and rotate dates for the shelved items in the department and properly accounted for and disposed items.
  • Maintain a clean and fresh department at all times. 
  • Properly account for and stock items on shelves or in freezer/cooler once received from warehouse delivery.
  • Order items needed for the department as necessary according to past and projected sales.
Cashier, 06/2010 to 08/2013
Winn-Dixie Brooksville, FL
  • Greet customers entering the store and offer assistance.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
  • Count money and audit money drawers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers or if systems were down, calculating change and prices without assistance.
  • Answer customers' questions, and provide information on procedures or policies.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
Education
High School Diploma: May 2011 A Beka Academy (homeschool) - Brooksville, FL
  • Dean's List Honoree, 5 semesters.
  • GPA 4.0
  • Graduated with distinction.
Dropped out after the fall semester of 2012: Criminal Justice, Pensacola Christian College - Pensacola, FL
I majored in Criminal Justice with a minor in Creative Writing. I began school in the fall of 2011 after high school graduation, and due to financial issues I had to drop out after the fall semester of 2012.
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Resume Details

This is a real resume for a Service Desk Associate in Spring Hill, Florida with experience working for such companies as Lowes Home Improvement, Winndixie. This is one of the hundreds of Service Desk Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Service Desk Associate resume.

Previous Companies:

  • Lowes Home Improvement
  • WinnDixie

Previous Job Positions:

  • Service Desk Associate
  • Deli Associate
  • Cashier

Schools:

  • A Beka Academy (homeschool)
  • Pensacola Christian College

Level of Education:

  • High School Diploma
  • Dropped out after the fall semester of 2012

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