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Centurylink - Service Delivery Rep Ii Resume Example

Mia Cook
  • XXXX XXXXXXXXX XX, Monroe, LA 71203
  • H: XXXXX XXXXXXXX
  • XXXXXXXXXXXXXXXXXXXX
Summary

Goal-oriented Service Delivery Representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Seasoned specialist with more than 10 years of experience in fast-paced customer service environment. Ambitious and focused with specialized knowledge in Long Distance Switch and Order Entry. Excellent leadership and team building skills. Seeking to advance my career at Centurylink in a position that will utilize my leadership skills and further develop my technical and professional abilities so that I can be proficient in my career and continue to work for a a global technologically advanced organization that is in the business of improving lives.  

Skills
  • Knowledge of Microsoft Office: Excel, PowerPoint, Word, Outlook, and Communicator
  • Knowledge of Mac OS X and Windows XP
  • Knowledge of Adobe Creative Cloud: Illustrator, Photoshop, InDesign, and Dreamweaver
  • Knowledge of Sales Force, Orion, Pramata, Casper, OMR Query, 8MS, and BMI
  • Excellent oral and written communication skills
  • Efficiency in communicating by email, IM, and phone
  • Strong analytical, problem solving, and decision making skills
  • Ability to handle multiple projects simultaneously.
  • A strong visual sense
  • Ability to delegate taks
  • Administration, Leadership and Coordination skills
Experience
Service Delivery Rep II, 04/2013 to Present
Centurylink Monroe, la
  • Accept daily orders via Sales Force for keying and keep records of orders to verify completion.
  • Obtain materials needed to complete work assignments.
  • Compile, sort, and verify the accuracy of data before it is entered into Orion.
  • Locate and correct data entry errors through order validation.
  • Maintain logs of activities and completed work.
  • Monitor daily work load.
  • Daily follow up with customers.
  • Served as team lead to support supervisor in her absence.
    • Collaborate with sales as necessary to meet customer requirements via the escalation process to minimize negative impacts on a business.
    • Listen to and resolve customer (sales and account consultants) complaints regarding keying errors or delayed service orders via email, IM, or phone.
    • Provide team members with assistance in performing difficult or complicated orders.
Graphic Designer/Artist/Financial Recording, 01/2005 to Present
MONAEDEISGN Monroe, La
  • Designing different types of illustrations and layouts as per brand guidelines.
  •  Meeting clients to discuss their objectives and requirements of the job.
  • Interpreting the client's business or design needs and developing a concept to suit there purpose.
  • Proofreading to produce accurate and high quality work.
  • Estimating the time required to complete the work and providing quotes for clients.
  • Thinking creatively to produce new ideas and concepts.
  • Keep updated on the emerging technologies in new media Using innovation to redefine a design brief within the constraints of cost and time.
  • Provide a visual for the clients vision by bringing there idea from concept to visual presentat.
Customer Service Specialist/Subject Matters Expert, 08/2004 to Present
WINGSPAN/CHASE HOME FINANCE Monroe, La
  • Confer with customers by telephone to provide information on home equity and mortgage loans.
  • Information gathering and verification of customer's information for privacy protection prior to initiating purpose of call.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Monitor accounts to ensure that appropriate changes were made to resolve customers' disputes using unique multilayered solutions and ensure timely resolutions.
  • Work with cross functional areas such as bankruptcy, collections, insurance, tax department, telephone banking, and refinance/sales to assist with obtaining necessary information to complete, validate, or dispute customer loan information.
  • Assist immediate supervisor and peers with projects to improve business processing.
Education
BACHELOR OF FINE ARTS: GRAPHIC DESIGN, May 2004 Louisiana Tech University - Ruston, LA
Community Service

Volunteer, COGIC Youth On A Mission to Colon, Panama, 2014
Volunteer, Local Litergical Dance Instructor and Mentor, 2007- Present

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Resume Details

This is a real resume for a Service Delivery Rep II in Monroe, Louisiana with experience working for such companies as Centurylink, Monaedeisgn, Wingspan. This is one of the hundreds of Service Delivery Rep II resumes available on our site for free. Use these resumes as templates to get help creating the best Service Delivery Rep II resume.

Previous Companies:

  • Centurylink
  • MONAEDEISGN
  • WINGSPAN

Previous Job Positions:

  • Service Delivery Rep II
  • Graphic Designer
  • Artist
  • Financial Recording
  • Customer Service Specialist

Schools:

  • Louisiana Tech University

Level of Education:

  • BACHELOR OF FINE ARTS

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