An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. • Critical thinking, decision-making and problem solving skills.
• Planning and organizing. • Excellence Personal Communication skills.
• Project management skills: Influencing, leading, negotiating and delegating abilities. • Conflict resolution.
• Adaptability. • Tolerant to stressed situations
Managed multiple clients with Call Center innovations working in UNIX, Windows, Exchange, AS400, VMware, Desktop support, Exchange and Lotus notes. Manager over multiple clients rolling out PegaSystems architecture. Focused on server and infrastructure monitoring and deployment of call centers and call center support desk.
UNIX, AS400 server network knowledge with implementation of Windows Server support, exchange support, remote desktop support. Strong technical knowledge with an advancement in Microsoft technologies.
Global Service Executive
Lake Orion ,Michigan
Mount Prospect ,Illinois
Service Delivery Manager
About this resume
This is a resume for a Service Delivery Manager in Naperville, Illinois with experience working for such companies as SGS NAM and Pega Systems. The grade for this resume is 0 and is one of hundreds of Service Delivery Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Delivery Manager resume.