SGS NAM - Service Delivery Manager Resume Example

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Grayson Parker
XXXXXX XXXX XXXXXX , Naperville , IL 60564 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Accomplished and energetic Service delivery Manager, Implementation Specialist, Project Manager with a solid history of achievement for delivering business and technology solutions to met business requirements. Motivated leader with strong organizational and prioritization abilities.
Skills

An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. • Critical thinking, decision-making and problem solving skills.

• Planning and organizing. • Excellence Personal Communication skills.

• Project management skills: Influencing, leading, negotiating and delegating abilities. • Conflict resolution.

• Adaptability. • Tolerant to stressed situations

Experience
Service Delivery Manager, LIMS Implementation Specialist, Project Manager 10/2004 to Present
SGS NAM Naperville, IL
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Monitor or track project milestones and deliverables.
  • Develop and manage work breakdown structure (WBS) of information technology projects.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Direct or coordinate activities of project personnel.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Initiate, review, or approve modifications to project plans.
  • Review project plans to plan and coordinate project activity.
  • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Provide users with technical support for computer problems.
Implementation Specialist, Project Manager 01/1994 to 10/2004
Pega Systems Chicago, IL

Managed multiple clients with Call Center innovations working in UNIX, Windows, Exchange, AS400, VMware, Desktop support, Exchange and Lotus notes. Manager over multiple clients rolling out PegaSystems architecture. Focused on server and infrastructure monitoring and deployment of call centers and call center support desk.

UNIX, AS400 server network knowledge with implementation of Windows Server support, exchange support, remote desktop support. Strong technical knowledge with an advancement in Microsoft technologies.

Education
MBA: Accounting Business Management Feb 1991 Northern Illinois University - IL

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About this resume

Service Delivery Manager FROM Naperville , Illinois RESUME

This is a resume for a Service Delivery Manager in Naperville, Illinois with experience working for such companies as SGS NAM and Pega Systems. The grade for this resume is 0 and is one of hundreds of Service Delivery Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Service Delivery Manager resume.

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School Attended
Northern Illinois University