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Highmark Blue Cross Blue Shield - Service Coordinator Resume Example

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Zoey Brooks
XXXX XXXXXX XXXXX XXXXX, Mechanicsburg, PA 17050
Professional Summary

Accomplished and energetic Senior Business Technical Analyst with a solid history of achievement in OSCAR security project management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include OSCAR security, Data Security tools, project management and effective mentoring/coaching skills.

  •   Critical thinking and problem solving Excellent written and verbal communication skills Maintains positive relationships with coworkers and customers Demonstrates ability to manage multiple resoure project activity  Effectively mentors/coach Busines Analsysts to successfully implement project assignments  In-depth knowlege of Security Reporting Web Tool, RADAR, Test-copy utility and data security tools
Service Coordinator Nov 1989Oct 1992 Highmark Blue Cross Blue Shield Camp Hill, PA
  • Provided training to Customer Service Representatives on Inquiry Control System enhancements
  • Created/Modified/Updated Customer Service guidelines
Customer Service Representative May 1988Nov 1989 Highmark Blue Cross Blue Shield Camp Hill, PA
  • Handled customer inquiries received from providers and members
  • Performed troubleshooting and resolved customer complaints
  • Ensured that responses to inquiries were handled in a timely, accurate and professional manner   
Senior Business Technical Analyst Oct 1992 Highmark Blue Cross Blue Shield Camp Hill, PA
  • Provide consulting support on Change Requests involving OSCAR coding changes to security programs
  • Delegates OSCAR security projects to Compliance Business Analysts
  • Provide mentoring/coaching to business analysts on OSCAR security project activities
  • Weekly touch point meetings to check the accuracy of the Business Analysts work 
  • Provide project management oversight during lifecycle of OSCAR security projects to ensure critical benchmark dates are met
  • Provide OSCAR security project support for large project initiatives (Independence Blue Cross, Delaware Highmark, Blue Cross of North Eastern Pennsylvania and PUNE)
Bachelor of Arts : Business Harrisburg Area Community College Harrisburg , PA Completed coursework towards Business degree, 1985
High School Diploma : Academic Jun 1983 Cedar Cliff High School Camp Hill, PA
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Resume Details

This is a real resume for a Service Coordinator in Mechanicsburg, Pennsylvania with experience working for such companies as Highmark Blue Cross Blue Shield. This is one of the hundreds of Service Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Service Coordinator resume.

Previous Companies:

  • Highmark Blue Cross Blue Shield

Previous Job Positions:

  • Service Coordinator
  • Customer Service Representative
  • Senior Business Technical Analyst


  • Harrisburg Area Community College
  • Cedar Cliff High School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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