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McCarthy Nissan - Service Assistant Resume Example

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Olivia Sanchez
XXX XXXXX XXXX, Manhattan, KS 66506
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXX
Professional Summary

Goal-oriented student eager to expand working experience dedicated to high levels of customer satisfaction and meeting aggressive business goals. Great customer service and problem managing skills with specialized knowledge in clerical and office assistant type of work.

Skills
  • Customer and Personal Service
  • Active Listening
  • Social Perceptiveness
  • Speaking
  • Critical Thinking
  • Reading Comprehension
  • Time Management
  • Judgment and Decision Making
  • Coordination
  • Clerical
  • Quality Control Analysis
  • Education and Training
  • Complex Problem Solving
  • Instructing
  • Active Learning
  • Computers and Electronics
  • Writing
  • Mathematics
  • Operation and Control
  • Economics and Accounting
Experience
Service Assistant Jul 2013Aug 2014 McCarthy Nissan Olathe, KS
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training to new employees.
  • Compute and record totals of transactions.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Deliver messages and run errands.
  • Train other staff members to perform work activities, such as using computer applications.
  • Balance credit and check transactions.
  • Answer E-mails from customers.
  • Stock in vehicles.
  • Create and issue purchase orders.
  • Create and close repair orders.
  • Write up customers' vehicles for service.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
merchandiser / sales floor representative Jul 2012Feb 2013 HomeGoods, INC. Olathe, KS
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Transport packages to customers' vehicles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Plan commercial displays to entice and appeal to customers.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
server Apr 2012Jun 2012 IHOP Olathe, KS
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Place food servings on plates or trays according to orders or instructions.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Remove trays and stack dishes for return to kitchen after meals are finished.
  • Prepare food items, such as salads, soups, or beverages.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Record amounts and types of special food items served to customers.
  • Total checks, present them to customers, and accept payment for services.
Education
May 2013 Olathe South High School Olathe, KS
Johnson County Community College Overland Park, KS
Kansas State University Manhattan, KS
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Resume Details

This is a real resume for a Service Assistant in Manhattan, Kansas with experience working for such companies as Mccarthy Nissan, Homegoods, Inc. This is one of the hundreds of Service Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Service Assistant resume.

Previous Companies:

  • McCarthy Nissan
  • HomeGoods
  • INC

Previous Job Positions:

  • Service Assistant
  • merchandiser
  • sales floor representative
  • Server

Schools:

  • Olathe South High School
  • Johnson County Community College
  • Kansas State University

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