Skyworks Equipment Rentals - Service and Parts Manager Resume Example

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Elizabeth Richardson

XXX XXXXX XXXXX, Jacksboro, TN 37757

Ph: XXXXXXXXXX

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Professional Summary

Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. with specialized knowledge in [aerial work platforms] and I am also a certified crane inspector. .

Friendly and enthusiastic with 20 years of specialization in customer satisfaction. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Administration and Management
Active Listening

Customer and Personal Service
Computers and Electronics

Troubleshooting
Equipment Maintenance

Repairing

Experience

Service and Parts Manager Jul 2013－Mar 2015 Skyworks Equipment Rentals － Knoxville, TN

Manage staff, preparing work schedules and assigning specific duties. Taking service calls and dispatching service techs. Responsible for parts look up, ordering and receiving. Responsible for filing warranty and and keeping up with recalls and service campaigns. Work order entry and parts inventory. worked very closely with vendors and customers to ensure complete satisfaction. Ensured a safe and effective work environment that met or exceeded OSHA requirements.

Service Manager Jun 2012－Jul 2013 Volvo Rents － Alcoa, TN

Order parts, tools, or equipment needed to maintain, restore, or improve operations.

Maintain operations records, such as work orders, site inspection forms, or other documentation.

Provide technical support to employees, or subcontractors.

Supervise employees or subcontractors to ensure quality of work or adherence to safety regulations or policies.

Field Service Tech Sep 2002－Jun 2012 United Rentals － Knoxville, TN Field Service Tech: Responsibilities included service and repair of rental equipment. Mechanical, electrical and hydraulic components. Completed Quarterly and Annual Inspections on company owned equipment and customer owned equipment. Parts Research and ordering. Entering and maintaining work orders. Ordering and maintaining parts inventory.

Education

High School Diploma : general studies Jun 1985 Campbell County High School － Lafollette , Tn

Additional Information

JLG, Genie, Magnum, Skyjack certified. I am also a certified crane inspector. Served in the United Sates Army and The Tennessee Army National Guard from 1984 to 1998

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Service Manager Field Service Tech