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Lawless - Service Advisor Resume Example

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Idvad Ubaqelivca
XX XXXXXX XXXXXX XXX XX, Arlington, MA 02476
Ph: XXXXXXXXXXXX
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Professional Summary

Seasoned operations director with more than 20 years of experience in fast-paced auto industry environment. Excellent communication and organization skills. Track record of achieving exceptional results in financial and customer service satisfaction goals.

Skills
  • Administration and Management
  • Economics and Accounting
  • Complex Problem Solving
  • Operations Analysis
  • Sales and Marketing
  • Education and Training
  • Troubleshooting 
Experience
Service Manager Jul 2016Current Mirak Chevrolet Arlington, MA
  • Manage warranty repair or replacement services
  • Relay work orders to auto technicians
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determines charges for services requested, collect deposits or payments, or arrange for billing.
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history prepares complete and accurate estimate of cost for labor and parts
  • Solicit sales of new or additional services or products
Service Advisor Jan 2015Jul 2016 Lawless, Chrysler Jeep Dodge RAM Woburn, Ma
  • Advise customers about necessary service for routine maintenance.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders or obtain details of complaints.
  • Prepare repair order showing time, cost, and labor estimates for service. 
  • Evaluate financial reporting systems, accounting or collection procedures, and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
  • Manage oil change express lane.
  • Collaborate with auto techs in order to diagnose and prevent management and production problems.
Service Advisor Apr 2013Jan 2015 The Thompson Auto Group, Chevrolet Cadillac Nashua, NH
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries 
  • Advised customers about necessary service for routine or future maintenance 
  • Prepared repair order showing time, cost, and labor  estimates for service. 
  • Exceeded sales quota monthly.
    • Determined charges for services requested, collect deposits or payments, or arrange for billing.
    • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

    Service Director Jan 1997Jan 2013 Good Auto Group Weymouth, Ma
    • Responsible to provide leadership and managed the routine operations for the service department for 3 dealerships
    • Ensured high profit margins for the service department by improving service quality, controlling expenses and ensuring customer satisfaction
    • Consistently met or exceed financial, customer service and manufactures goals
    • Managed and trained over 50 employees
    • Planned, administered and controlled budgets for contracts, equipment and supplies.
    • Monitored the facility to ensure that it remains safe, secure, and well-maintained.
    • Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
    Operations Manager Mar 1993Jan 1997 Sherwin Williams Randolph, Ma
    • Directed day to day operations, including sales, inventory control, distribution and accounts receivables
    • Supervised activities directly related to making products or providing services.
    • Supervised regional and local sales managers and their staffs.
    Education
    Bachelor of Science : B.S. B. A. : Marketing May 1991 Nichols College Dudley, Ma
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    Resume Details

    This is a real resume for a Service Advisor in Arlington, Massachusetts with experience working for such companies as Mirak Chevrolet, Lawless Chrysler Jeep Dodge Ram, The Thompson Auto Group Chevrolet Cadillac. This is one of the hundreds of Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Service Advisor resume.

    Previous Companies:

    • Mirak Chevrolet
    • Lawless Chrysler Jeep Dodge RAM
    • The Thompson Auto Group Chevrolet Cadillac

    Previous Job Positions:

    • Service Manager
    • Service Advisor
    • Service Director
    • Operations Manager

    Schools:

    • Nichols College

    Level of Education:

    • Bachelor of Science

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