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Kocourek NissanKia - Service Advisor Resume Example

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XXXX XXXXXXXXX XXXX, Marathon City, WI 54448
XXXX XXXXXXXXX XXXX, 54448, Marathon City WI
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Professional Summary

Service-oriented Service Manager with 30 years background in Automotive Dealership. Core competencies include large group management, customer service and multi tasking skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer Service.  #1 in Region for CSI for Nissan and Kia.

Problem SolvingJudgment and Decision Making

Personnel and Human ResourceManagement department of 19 employees

Education and TrainingQuality Control Analysis

Production and ProcessingOperations Analysis

MechanicalTroubleshooting

Equipment Maintenance

Experience
Service Managee Oct 2011Current Kocourek Nissan/Kia Wausau, WI
  • Use computers for various applications, such as scheduling, building reports and closing RO's.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases including warranty submission for both Nissan and Kia.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.  Process and report monthly financial statements with management.
  • Maintain scheduling and perform pre-writes to prepare customers information.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.

Other duties include perform morning meetings with technicians and advisors

Set and maintain goals for service department of CSI over 90%, Retension over 75% and FRT over 85%.

Service Advisor Oct 2006Oct 2011 Kocourek Nissan/Kia Wausau, WI

Greet guests and complete thorough walk thru with the guest to solve their concerns.

Keep the guest informed of service being provided including updates throughout the day.

Maintain records of services provided and the effects of advice given.

Make sure all paperwork is ready along with vehicle at time of pickup and perform cashier services.

Other duties include looking up Labor Ops for both warranty and customer pay quotes.

Dispatch the RO's to qualified technicians.

Maintain goals of 155/85 per RO.

Maintain customer service retention goal that is set at 90%.

Perform duties in the parts department when needed

Service Technician Oct 1986Oct 2006 Kocourek Nissan/Kia Wausau, WI

Diagnosis and repair guests vehicle.

Complete all paperwork associated with the RO.

Test drive vehicle before and after repairs.

Complete final quality control on every vehicle.

Achieved ASE Certification in Nissan, Kia, Mazda, Geo and Chevrolet Makes and Models.

Education
May 1983 Prentice School District Prentice, WI
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Resume Details

This is a real resume for a Service Advisor in Marathon City, Wisconsin with experience working for such companies as Kocourek Nissankia. This is one of the hundreds of Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Service Advisor resume.

Previous Companies:

  • Kocourek NissanKia

Previous Job Positions:

  • Service Advisor
  • Service Technician

Schools:

  • Prentice School District

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