Service AdvisorProsper, Texas
Service-oriented Service Manager with 30 years background in Automotive Dealership. Core competencies include large group management, customer service and multi tasking skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Customer Service. #1 in Region for CSI for Nissan and Kia.
Problem SolvingJudgment and Decision Making
Personnel and Human ResourceManagement department of 19 employees
Education and TrainingQuality Control Analysis
Production and ProcessingOperations Analysis
Other duties include perform morning meetings with technicians and advisors
Set and maintain goals for service department of CSI over 90%, Retension over 75% and FRT over 85%.
Greet guests and complete thorough walk thru with the guest to solve their concerns.
Keep the guest informed of service being provided including updates throughout the day.
Maintain records of services provided and the effects of advice given.
Make sure all paperwork is ready along with vehicle at time of pickup and perform cashier services.
Other duties include looking up Labor Ops for both warranty and customer pay quotes.
Dispatch the RO's to qualified technicians.
Maintain goals of 155/85 per RO.
Maintain customer service retention goal that is set at 90%.
Perform duties in the parts department when needed
Diagnosis and repair guests vehicle.
Complete all paperwork associated with the RO.
Test drive vehicle before and after repairs.
Complete final quality control on every vehicle.
Achieved ASE Certification in Nissan, Kia, Mazda, Geo and Chevrolet Makes and Models.
This is a real resume for a Service Advisor in Marathon City, Wisconsin with experience working for such companies as Kocourek Nissankia. This is one of the hundreds of Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Service Advisor resume.
Service AdvisorProsper, Texas
Companies Worked For:Huffines Chrysler Jeep Dodge RAM Plano, Ewing Buic...
Service AdvisorFairbanks, Alaska
Companies Worked For:HH Service Center, AutoZone, RWC Group, United Sta...
Automotive Service A...South Elgin, Illinois
Companies Worked For:Blains Farm Fleet, NAPA Auto Parts Riverside Aut...
Service AdvisorKerman, California
Companies Worked For:Lithia Nissan of Fresno, Michael Chevrolet, BMW Fr...
Service TechnicianConroe, Texas
Companies Worked For:Refreshment Solutions and Services, Ardon Maintena...
Hvac Service Technic...Owasso, Oklahoma
Companies Worked For:AAON Inc, RibCrib BBQ Grill, Lindsey Management,...
Field Service Techni...Richmond, Virginia
Companies Worked For:Cummins Sales and Service, Fairfax Auto Repair, AC...
Environmental Servic...Woodlawn, Maryland
Companies Worked For:Broadway Services Inc, Chimes Inc, Rci Therapeutic...
Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.create your resume