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Glanzmansubaru - Service Advisor Resume Example

Cbure J. Tforuflh
XXXX XXXXXXX XX XXX, Hatboro, PA 19040
XXXX XXXXXXX XX XXX, 19040, Hatboro PA
XXX XXX XXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented, Responsible and Reliable Service Advisor, dedicated to high levels of customer satisfaction and meeting aggressive business goals. I have an exceptional track record of customer satisfaction, time management and communication skills.

Skills
  • Education and Training
  • Active Listening
  • Coordination
  • Instructing
  • Judgment and Decision Making
  • Customer and Personal Service
  • Time Management
  • Management of Personnel Resources
Experience
Service Advisor Apr 2014Current GlanzmanSubaru Jenkintown, PA
  • Committed to providing an exceptional service experience for my customers.
  • Greeting the customer.
  • Communicate with customers, providing guidance on recommended services & needs for their vehicle.
  • Stay up to date on all new products and necessary training for my position as a Service Advisor.
  • Collaborate with technicians in order to diagnose and care for my customer's vehicle.
  • Navigate through the policies and procedures set forth for by the manufacturer in regards to vehicle warranty.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, update account information, or obtain details of concerns.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
Parts Advisor Sep 2013Mar 2014 Glanzmann Subaru Jenkintown, PA
  • Read catalogs, or computer displays in order to determine replacement part stock numbers and prices.
  • Receive and fill telephone orders for parts.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Fill customer orders from stock.
  • Prepare sales slips or sales contracts.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Mark and store parts in stockrooms according to prearranged systems.
  • Place new merchandise on display.
Dairy Manager Oct 2007Sep 2013 Wegmans Food Market Warrington, PA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or merchandising, promoting or terminating workers when appropriate.
  • Assign employees to specific duties.
  • Enforce food safety and health rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Parts Advisor Jan 1996Apr 2007 Bryner Chevrolet Inc Jenkintown, PA
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Receive and fill telephone orders for parts.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Set up bin locations, mark and store parts in stockrooms according to prearranged systems.
  • Place new merchandise on display.
  • Shipping and receiving.
  • Assist manager in placing orders.
  • Assist technicians in procuring replacement parts for customer vehicles.
Education
GED Upper Moreland High School Willow Grove , PA
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Resume Details

This is a real resume for a Service Advisor in Hatboro, Pennsylvania with experience working for such companies as Glanzmansubaru, Glanzmann Subaru, Wegmans Food Market. This is one of the hundreds of Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Service Advisor resume.

Previous Companies:

  • GlanzmanSubaru
  • Glanzmann Subaru
  • Wegmans Food Market

Previous Job Positions:

  • Service Advisor
  • Parts Advisor
  • Dairy Manager

Schools:

  • Upper Moreland High School

Level of Education:

  • GED

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